Job Description

Medical Support Assistant (MSA) – Montana VA Health Care System

Multiple Openings

Facility Locations

• Fort Harrison VAMC – 3687 Veterans Drive, Fort Harrison, MT 59636
• Helena POM (non-clinical) – 2869 N Montana Ave, Helena, MT 59601
• Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601
• Office of Community Care (OCC) – 3687 Veterans Drive, Fort Harrison, MT 59636

Schedule: Monday – Friday, 8:00am – 4:30pm (excluding federal holidays)

Duties & Responsibilities

MSAs will serve as designated scheduler/receptionists responsible for appointment coordination and patient communication in compliance with:

· VHA Directive 1230: Outpatient Scheduling Processes and Procedures

· VHA Directive 1232: Consult Management

Key responsibilities include:

· Appointment scheduling, tracking, and pre-/post-visit contacts

· Ensuring compliance with scheduling and consult management directives

· Working with Lead Scheduler to ensure team competence and timely patient communication

· Coordinating and authorizing Veteran care with community providers when VA cannot provide timely care

· Advising internal providers on VA Community Care rules and processes

· Reporting issues when automated systems are not functioning properly

· Validating and updating patient demographic information

· Processing incoming records for integration into CPRS and VistA

· Properly handling consults via HSRM (HealthShare Referral Manager) and PPMS (Provider Profile Management System)

· Screening and answering phone calls courteously and efficiently

· Responding to telephone inquiries related to services

· Using Microsoft Office Suite (Excel, Word, Outlook, Teams) for daily tasks

· Delivering professional, quality customer service to Veterans, families, VA staff, contractors, and providers

· Supporting workload requirements, including on-site direct patient services when needed

· Performing other duties as assigned

Qualifications

· U.S. Citizen / Permanent Resident

· High School Diploma or GED (minimum)

· Oral and written English proficiency

· Basic computer skills (Microsoft Office, Teams, Outlook)

· Ability to type 50 WPM

· Knowledge of basic medical terminology

· No physical/health restrictions interfering with performance of duties

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