Job Description

Position: Member Service Representative Location: Raleigh, NC (Onsite) Pay Range: $44,000 – $49,500/year Type: Full-Time; Direct Hire Schedule: Day Shift – Must be available for 8-hour shifts between 8:00 AM – 6:00 PM, with occasional weekends and holidays Greene Resources is seeking enthusiastic and service-driven Member Service Representatives to join our client’s growing team in Raleigh, NC. In this role, you’ll play a key part in supporting member engagement, resolving inquiries, and promoting financial products with a world-class level of service. You’ll represent the brand across multiple communication platforms and help foster lasting relationships with members and the community. Key Responsibilities: Respond promptly to member and prospect inquiries via phone, email, web chat, text, video, and social media. Guide members through eligibility requirements and support account opening processes. Resolve concerns and complaints by collaborating with internal teams and escalating when necessary. Recommend and cross-sell appropriate products and services based on member needs. Support online banking access and troubleshoot technical issues related to browsers or devices. Maintain compliance and accuracy while meeting service-level goals. Proactively contribute to continuous improvement in processes and member experience. Stay current with internal policies, procedures, and compliance requirements. Qualifications: Experience: 1–3 years of customer service experience required; call center or online banking experience is a plus. Education: Bachelor’s degree may be considered in lieu of experience. Strong written, verbal, and interpersonal communication skills Ability to multitask and manage priorities in a dynamic environment Team-oriented, self-motivated, and results-driven Basic understanding of financial services and digital banking platforms Proficient in standard office equipment and systems (PC, copier, phone, etc.) Able to lift up to 25 lbs. and travel occasionally as required Greene Resources is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Tags

Holiday work, Full time, Shift work, Day shift,

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