Job Description

Essential Duties and Responsibilities:

Program Execution & Support

• Assist in the rollout and communication of partner program updates.
• Maintain program documentation, assets, and partner communications.
• Monitor program compliance and ensure partners meet necessary requirements.

Partner Onboarding & Enablement

• Support partner onboarding activities and help manage access to enablement tools and content.
• Track certification progress and work with Enablement Team on campaigns to grow Partner Capability.
• Ensure smooth partner experience across onboarding and lifecycle processes.

Performance Tracking & Reporting

• Assist with tracking program KPIs and generating regular reports for internal stakeholders.
• Support data analysis on partner performance, engagement, and feedback.
• Use data to recommend improvements to partner processes and tools.

Cross-functional Collaboration

• Collaborate with Sales, Marketing, Operations, and Legal to support program execution.
• Coordinate campaign activities or program initiatives with regional teams.
• Help maintain alignment between global strategy and regional needs.

Education / Training:

• Bachelor’s degree in Business, Marketing, or related field.
• 2-4 years of experience in partner/channel operations, program coordination, or partner marketing.
• Familiarity with Partner ecosystems in technology or software industry.

Experience, Skills & Abilities:

Skills & Competencies:

• Organization: Strong ability to manage tasks, deadlines, and project timelines.
• Communication: Clear written and verbal communication with internal teams and partners.
• Collaboration: Team player, able to work cross-functionally with various departments.
• Attention to Detail: Able to maintain accuracy in tracking and reporting.
• Initiative: Self-starter who is proactive in identifying opportunities for improvement.

Success Metrics (example KPIs):

• Partner onboarding speed and experience scores
• Certification completions
• Program participation and engagement levels
• Partner satisfaction (e.g., survey feedback)
• Timeliness and quality of reporting and documentation

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Commutable to San Jose, California HQ 2-3 days per week
• May require occasional travel (up to 10%)
• Flexibility to work with international teams across multiple time zones

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