Job Description

TechnoSmarts has a Contract to Hire Payroll Operations Employee Service Specialist position located in Greenville, SC. This is a Hybrid position (M/T/W) in office and Th & F Remote.

The first 2-3 weeks of training will be fully in the office.

POSITION OVERVIEW:

The Payroll Operations and Employee Service Specialist will be responsible for the day-to-day coordination and execution of employee payroll tasks in partnership with the Managed Services Provider. This includes processing and analyzing reports according to established schedules maintaining all data required for legal, tax or audit purposes according to established department processes. Responsibilities also include handling service inquiries from employees, managers, and business-unit stakeholders to provide information and resolve issues.

KEY ACCOUNTABILITIES:

• Serve as a reliable and collaborative team member, partnering with other payroll associates and functional business partners to achieve desired results.
• Perform accurate and timely entry of job, salary, and personal data that is not interfaced from the HRIS system to the payroll system.
• Manage workload and payroll processing deadlines with Managed Services Provider to ensure payroll is accurate, complete, and timely in compliance with internal control procedures and requirements.
• Analyze and resolve data discrepancies between the HRIS and payroll database systems
• Review, correct, and approve data inputs; Analyze pre- and post-payroll audit reports to identify and correct errors.
• Provide support to the garnishment process, partnering with managed services where required.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Function as Subject Matter Expert regarding all aspects of time, and payroll system functionality.
• Provide employee support regarding personnel records, time input, and earnings, deductions, and tax.
• Support HR Operational Services, Benefits, Compensation, and Finance colleagues with all requests.
• Enter, follow-up, and resolve tickets in the ServiceNow and ADP CRM tools.
• Ensure Confidentiality, Data Privacy, Data Security and SOX requirements are met at all times.
• Prepare and process off cycle payrolls to ensure compliance with state regulations relating to final pay

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree or equivalent combination of work experience and education.
• 3-5 years of multi-state payroll processing experience (5,000+ EEs)
• Experience processing payroll on ADP GlobalView, Ceridian Dayforce, or SAP, preferred
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) from the APA, preferred.

ADDITIONAL SKILLS:

• Demonstrated understanding of the end-to-end Payroll Processing Cycle (Input, Process, Output).
• Ability to research, understand and apply intermediate federal, state and local regulations to payroll, labor, and employment.
• Superior analytical and organizational skills with a focus on synthesizing information, using sound judgment, formulating conclusions and articulating data in a way that is meaningful and valuable to stakeholders and customers.
• Exceptional time management skills, ability to prioritize and multitask; able to balance competing priorities.
• Ability to work in team environment that is highly customer service oriented.
• Able to manage workplace relationships with various stakeholders; must be proactive in resolving issues with employees, businesses and other departments.
• Ability to listen to internal customers, gather information, and assess root cause of issue; Able to accurately communicate resolution and maintain relationship with employees and stakeholders.
• Flawless attention to detail and exceptional data entry
• Strong Microsoft Office skills with advanced Excel proficiency.
• Excellent Verbal and Written Communication Skills.
• Must be comfortable and skilled at working effectively in an interdependent team environment that is dynamic, fast-paced, and deadline-driven.
• Integrity and trustworthiness specific to confidentiality and privacy of employee information; absolute confidentiality of all payroll records

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