Pre-Litigation Manager Job at Lawyers for Justice, Glendale, CA

QVlxYnJXeE5DVEdOUnZNckNoVFd5RS80OFE9PQ==
  • Lawyers for Justice
  • Glendale, CA

Job Description

Job description

Our growing firm is looking to hire an experienced Intake Manager with a desire to lead us and grow an Intake team. This position is crucial as it is the first contact clients have with our firm, this position must have someone who can ensure that our operational excellence is shown in the first interaction with a client.

The right candidate will possess a strong Intake customer service background and the ability to analyze potential client calls to determine if we can be of any assistance. This position is full time. Candidate will handle a large volume of incoming client calls and be responsible for a large volume of follow ups.

We are only looking for serious candidates who have experience as an Intake Manager or who have high volume Intake experience and wish to become an Intake Administrator.

Duties/Responsibilities:

· Screen emails, internet, voicemails for potential clients

· Carry out initial client interview with empathy and compassion

· Persistently monitor all potential new client inquiries (email, internet, phone and referrals)

· Immediately contact every potential client and establish relationship with client

· Follow up with pending inquiries daily

· Update logs to reflect status of all potential new clients at all times

· Collaborate with attorneys to complete the initial consultation process

· Assist attorneys with administrative tasks related to opening new cases and maintaining databases

· Write emails, take notes, research cases, fax, copy, and create spreadsheets to track referrals, clients and other pertinent information.

· Performs other related duties as assigned.

*The company reserves the right to add or change duties at any time.

Required Skills/Abilities:

· 3-5 years of management experience

· Strong background with performance-based metrics

· Salesforce/Litify software experience is a major plus

· Resourceful and motivated to solve issues as they arise

· Extremely good customer service attitude

· Employment Law Experience

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Work Remotely: No

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Tags

Full time, Immediate start, Remote job,

Similar Jobs

Florence Corporation

New Product Development Manager Job at Florence Corporation

 ...Opportunity This role directs all aspects of the MAPS New Product Development Engineering Team. It also ensures that engineering work...  ...side with talented teammates or hand in hand with customers and communities to solve real-world technology problems, we want to hear from... 

Allied Universal

Security Officer - Pharmaceutical industry Job at Allied Universal

 ...As a Security Guard, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.**Security Officer - Pharmaceutical Industry****Site Location: Huntsville, Alabama****Starting Base Pay: $1... 

Swoon

Business Intelligence Developer (Power BI & Snowflake) Job at Swoon

 ...reporting needs. The selected candidate will work closely with business stakeholders and cross-functional teams to deliver scalable Power BI solutions and actionable insights using Snowflake and modern BI tools. With a focus on enhancing the Machine S&OP process, this is... 

Turner Staffing Group

Haul Truck Driver Job at Turner Staffing Group

 ...Turner Staffing Group Haul Truck Driver Do you love mining? Do you think differently? Are you ready to define the future of this industry...  ...concurrently. Responsibilities: Operate and drive heavy haul trucks to transport tons of materials over short distances... 

Comfort Systems USA Southeast

CDL A Truck Driver Job at Comfort Systems USA Southeast

 ...As a Delivery Driver, you will work with the construction team to pick up and deliver materials needed on commercial and industrial jobsites. Job Duties Deliver materials to include HVAC equipment, duct, fabricated sheet metal, tools, piping/plumbing fixtures, etc...