Product Support Specialist Job at Cassidy, New York, NY

QVl1WHJHOVBBVCtJVC9BaURoUFF6MEw4OWc9PQ==
  • Cassidy
  • New York, NY

Job Description

Product Support Specialist

New York City · Full-time · In-office

About Cassidy

Cassidy is an AI automation platform that helps companies turn complex, manual workflows into fast, reliable automations. We work with leading companies to automate everything from RFP responses to CRM hygiene to internal support. We’re backed by top investors and growing fast.

About the Role

We’re looking for a Product Support Specialist to help our customers succeed with Cassidy. You’ll be the front line for support, working directly with users to troubleshoot issues, resolve bugs, and make sure they’re getting value from the platform. You’ll also play a critical role in improving our help resources and feeding customer feedback into the product team.

What You’ll Do

  • Respond to customer questions and issues via email, chat, and video calls
  • Triage and escalate bugs, product gaps, and edge cases to the engineering team
  • Work closely with our product and solutions teams to test features and reproduce issues
  • Help build and maintain help center content, training materials, and internal documentation
  • Identify patterns in support tickets and share insights that improve product quality and user experience

What We’re Looking For

  • 2-4 years in a product support, customer success, or technical support role
  • Excellent written and verbal communication skills
  • Comfortable troubleshooting web apps, browser issues, integrations, and APIs
  • Empathetic and customer-obsessed - you love solving problems and helping people
  • Bonus: familiarity with automation tools, SaaS platforms, or AI products
  • No visa sponsorship available. You’ll need work authorization in the US.

Why Cassidy

  • Work on the frontier of AI automation with a fast-moving team
  • High impact role with visibility across product, engineering, and customer success
  • Competitive compensation and benefits
  • Office in NYC with great people, cold brew, and whiteboards everywhere

Job Tags

Full time, Work at office, Visa sponsorship,

Similar Jobs

Spencer Ogden

Environmental Consultant Job at Spencer Ogden

Environmental Consultant Job DescriptionLocation: [Insert Location]Start Date: 28 October 2025Pay Rate: $68 Per HourJob Description:As a senior recruitment consultant, you will be responsible for providing expert advice on environmental matters to clients and helping... 

Horizon Infusions

Nurse Practitioner Job at Horizon Infusions

 ...York is offering an exciting opportunity for a Board-Certified Nurse Practitioner for our state-of-the-art facilities in Columbus, Ohio and the...  ...body Infusion experience preferred Qualifications: NP Current State Nursing License Infusion Experience Preferred... 

Simulation In Motion - Montana

Simulation and Education Specialist Job at Simulation In Motion - Montana

 ...Simulation & Education Specialist Travel Montana | Teach Clinicians | Improve Rural Healthcare...  ...others, adapting on the fly, and working independently while being part of a supportive...  ...& Travel (Read This First)~ Preferred home base: Bozeman, Billings, Three Forks, or... 

Perlman Clinic

Primary Care Physician Assistant / Nurse Practitioner Job at Perlman Clinic

 ...Perlman Clinic ( is looking for a full or part-time Physician Assistant / Nurse Practitioner to join our team. We have locations throughout San Diego, including in Clairemont, La Jolla, Hillcrest, Kensington, Vista, Carlsbad, Del Mar, Downtown, La Mesa, Chula Vista and... 

PACSUN

Associate Graphic Designer Job at PACSUN

 ...produce marketing assets for our digital marketing channels (email, social, pacsun.com). Core Accountabilities: Develop and design graphic solutions utilizing seasonal assets to be utilized in-store. Work with internal team to creatively problem solve for any...