Product Support Specialist
New York City · Full-time · In-office
About Cassidy
Cassidy is an AI automation platform that helps companies turn complex, manual workflows into fast, reliable automations. We work with leading companies to automate everything from RFP responses to CRM hygiene to internal support. We’re backed by top investors and growing fast.
About the Role
We’re looking for a Product Support Specialist to help our customers succeed with Cassidy. You’ll be the front line for support, working directly with users to troubleshoot issues, resolve bugs, and make sure they’re getting value from the platform. You’ll also play a critical role in improving our help resources and feeding customer feedback into the product team.
What You’ll Do
What We’re Looking For
Why Cassidy
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