Job Description
Do you have strong customer service skills and are bilingual in English and French? If so we are seeking a Customer Service/Product Support Representative in Peoria Arizona. This temp-to-perm position is a great career growth opportunity for either entry level or recent graduates with training provided.
Starting Pay: $18.00 - $20.00 per hour
- Schedule: Sunday – Thursday 8:00 am – 4:30 pm (Sunday work-from-home day).
- Training: Onsite for a minimum of 1 month, dependent on individual progress and initiative.
Responsibilities
- Provide exceptional customer support through various channels including phone, email, and chat.
- Assist clients with product inquiries, troubleshooting issues, and providing solutions in a timely manner.
- Conduct outbound calls to follow up on customer feedback and ensure product satisfaction.
- Maintain accurate records of customer interactions and transactions through data entry in our systems.
- Collaborate with sales and client services teams to enhance the overall customer experience.
- Utilize Microsoft Office tools to create reports and analyze customer data for continuous improvement.
- Demonstrate effective phone etiquette while communicating with customers to uphold company standards.
Qualifications
- Bilingual in English and French.
- Previous experience in customer service or call center environments is preferred.
- Strong communication skills with the ability to convey information clearly and effectively.
- Proficient computer skills, including familiarity with Microsoft Office applications.
- Excellent typing skills with attention to detail for accurate data entry.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work at office, Sunday,