Job Description

The McCourt Foundation (“TMF”) is a 501(c)(3) organization whose mission is striving to cure neurological diseases while empowering communities to build a healthier world through events and educational forums. TMF’s impact includes millions of dollars in direct support for neurological research at its world-renowned partner hospitals including Massachusetts General Hospital, Brigham and Women's Hospital and Cedars-Sinai Hospital; $72+ million raised through its Los Angeles Marathon Nonprofit Program, and nearly $1 million annually in support of school health and wellness programs including Students Run LA. 

This position resides in the Impact Department and reports to the Director of Programming. The Registration & Customer Service Coordinator will oversee participant registration and customer service across all Los Angeles-based events, including the Los Angeles Marathon (the 4th largest marathon in the U.S.), LA Big 5K, Rose Bowl Half Marathon/5K, and the Santa Monica Classic 5K/10K. This role also includes coordinating participant communications, loyalty programs, and race weekend check-in, while managing event support staff. This person will work cross-functionally with marketing, registration and timing vendors, and volunteer coordinators to ensure a seamless participant experience. 

We are seeking an enthusiastic professional with strong organizational, leadership, and interpersonal skills who is excited about managing systems and teams in a fast-paced event environment. The successful candidate will be passionate about our mission, committed to excellence, and experienced in managing operations, registration systems, or customer service teams. At TMF, we value a strong work ethic, positivity, and accountability. 

Core Responsibilities  

Registration Management  

• Own and oversee event registration for all TMF Los Angeles events, including setup, maintenance, and optimization of online registration platforms 
• Manage participant database including corral placements, bib assignments, data updates, and reporting 
• Partner with timing and registration companies to ensure accurate data integration and participant tracking 
• Lead loyalty programs, including processing and communication for legacy participants and LA Loyal programs 
• Prepare registration reports and key metrics for internal use and post-event analysis 

Customer Service & Participant Experience  

• Lead participant communications across email, phone, and social media inquiries 
• Develop and maintain knowledge bases (e.g., FAQs, final instructions) to streamline participant support 
• Hire, train, and manage seasonal customer support staff
• Act as escalation point for complex participant issues or registration exceptions 
• Ensure participant questions are resolved with empathy, efficiency, and professionalism 

Race Weekend Management  

• Oversee bib pickup and registration solutions onsite at each Los Angeles event 
• Hire, train and manage registration and customer support teams during event weekends 
• Coordinate setup and organization of check-in areas including materials, supplies, signage, and devices 
• Serve as point person for onsite participant support and registration troubleshooting 
• Assist with signage, setup and breakdown of registration and solutions areas 

Cross-Department Collaboration  

• Coordinate with marketing to align participant communications and key messaging 
• Work with volunteer coordinator to ensure registration stations are properly staffed 
• Support fundraising and nonprofit teams with in-person meetings, registration insights and partner and participant support 
• Work closely with the operations team on layout and event activation for all registration, bib pick up and solutions areas 
• Collaborate with signage coordinator and manage all signage requests for registration and solutions area 
• Oversee relationships with tech and registration vendors to troubleshoot, improve and streamline systems 

Office & Administrative Support  

• Assist with basic office operations such as supply ordering, mail distribution, and invoice routing 
• Oversee fulfillment of awards, medals, and incentives as needed 

Qualifications & Skills  

• 2–4 years of experience in registration operations, customer service, or related fields 
• Able to stay calm, focused and professional under pressure during peak event periods 
• Demonstrated ability to manage systems and staff in high-volume, deadline-driven environments 
• Outstanding communication and organizational skills 
• Comfortable managing people, processes, and technology simultaneously 
• Proficient in Microsoft Office, especially Outlook, Excel, and PowerPoint 
• Experience with registration platforms a plus 
• Passion for endurance events and/or nonprofit work is a strong plus 
• Willingness to work extended hours during race weekends, including manual setup tasks 

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