Job Description
Licensed Personal Lines Customer Service Representative
Bethlehem, PA | Full-Time | Hybrid (4 days in-office, 1 remote)
Salary: $45,000–$55,000 based on experience
Join a team where people matter—on both sides of the policy.
At YMI, we believe having the best team allows us to be the best agencies. As a Licensed Personal Lines CSR, you’ll help protect our clients—while being part of a fun, supportive, and community-minded team.
What You’ll Do
- Serve as the go-to person for clients with personal lines insurance (home, auto, renters, etc.)
- Handle policy changes, documentation, and service requests with care and accuracy
- Communicate clearly and warmly by phone, email, and in person
- Collaborate with a close-knit team to support smooth client experiences
- Keep learning—we’ll support your growth every step of the way
What You Bring
- Pennsylvania Property & Casualty license (required)
- Detail-oriented, dependable, and quick to learn
- A great communicator who enjoys helping people
- Prior insurance experience is a plus—but we value mindset over résumé
Why You’ll Love Working at YMI
- Supportive, team-first culture that makes work enjoyable
- Regular opportunities to get involved in community events
- Strong benefits package:
Paid medical and dental
Paid time off and holidays
401(k) match
Paid parental leave
- Hybrid schedule (4 days in-office, 1 remote)
How to Apply
If you’re looking for a place where you can grow, be valued, and make a real difference, we’d love to hear from you. Apply today to join the YMI Insurance team.
Job Tags
Holiday work, Full time, Remote job,