Job Description

Licensed Personal Lines Customer Service Representative

Bethlehem, PA | Full-Time | Hybrid (4 days in-office, 1 remote)

Salary: $45,000–$55,000 based on experience

Join a team where people matter—on both sides of the policy.

At YMI, we believe having the best team allows us to be the best agencies. As a Licensed Personal Lines CSR, you’ll help protect our clients—while being part of a fun, supportive, and community-minded team.

What You’ll Do

• Serve as the go-to person for clients with personal lines insurance (home, auto, renters, etc.)
• Handle policy changes, documentation, and service requests with care and accuracy
• Communicate clearly and warmly by phone, email, and in person
• Collaborate with a close-knit team to support smooth client experiences
• Keep learning—we’ll support your growth every step of the way

What You Bring

• Pennsylvania Property & Casualty license (required)
• Detail-oriented, dependable, and quick to learn
• A great communicator who enjoys helping people
• Prior insurance experience is a plus—but we value mindset over résumé

Why You’ll Love Working at YMI

• Supportive, team-first culture that makes work enjoyable
• Regular opportunities to get involved in community events
• Strong benefits package:

Paid medical and dental

Paid time off and holidays

401(k) match

Paid parental leave

• Hybrid schedule (4 days in-office, 1 remote)

How to Apply

If you’re looking for a place where you can grow, be valued, and make a real difference, we’d love to hear from you. Apply today to join the YMI Insurance team.

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