Location: Irving, TX (On-site)
Type: Full-Time
About UsJoin SoundPro — where passion for professional Audio, Video, and Lighting (AVL) gear meets exceptional service. We’ve been trusted since 1973, and our team is built on four core values: people, accountability, passion, and service. We’re looking for a detail‑oriented, customer‑facing Returns Specialist to join our team and help keep our operations and customer relationships running smoothly.
What You’ll DoYou’ll split your time between two key areas:
· Returns Processing (about 70%)
· Handle communications with customers and vendors to coordinate product returns.
· Physically process returns: receiving, inspecting, restocking, and processing.
· Track and document return authorizations, credits, and exchanges.
· Ensure accurate reconciliation between warehouse/logistics and accounting.
· Provide monthly reporting around returns analytics.
· Other Support Role Tasks (about 30%)
· With direction from Purchasing facilitate stock rotations with suppliers.
· Act as a liaison with the Warehouse when incorrect or damaged products are shipped by vendors.
· Freight discrepancies reporting from vendors.
· Support other operational or administrative tasks as needed.
· Participate in process-improvement discussions-your insights matter here.
(Note: percentages may overlap slightly depending on workload and business needs.)
Who You Are· Minimum of 3 years of experience in customer service and/or returns processing.
· Excellent communication skills — diplomatic and professional in challenging situations.
· Strong attention to detail and follow-through — you own tasks through completion.
· Self‑starter who works independently and prioritizes effectively.
· Experience with professional audio/video equipment or the AVL industry strongly preferred.
· Proficient with Microsoft Office and ERP/CRM systems.
· Aligned with our culture: you believe in accountability, teamwork, and service excellence.
Why You’ll Love Working Here· Join a company with deep roots (since 1973) and a track record of growth and innovation.
· Be part of a passionate, people‑focused team that values expertise and service excellence.
· Work in a role where your impact is real - you help ensure our customers stay satisfied.
· Comprehensive benefits including Health, Dental, and Vision Insurance, Paid Time Off, and 401(k).
How to ApplyPlease send your resume and a brief cover letter explaining why you’re excited about this role and how your experience aligns with what we’re looking for.
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