Location: Irving, TX (On-site)
Type: Full-Time
About UsJoin SoundPro — where passion for professional Audio, Video, and Lighting (AVL) gear meets exceptional service. We’ve been trusted since 1973, and our team is built on four core values: people, accountability, passion, and service. We’re looking for a detail‑oriented, customer‑facing Returns Specialist to join our team and help keep our operations and customer relationships running smoothly.
What You’ll DoYou’ll split your time between two key areas:
· Returns Processing (about 70%)
· Handle communications with customers and vendors to coordinate product returns.
· Physically process returns: receiving, inspecting, restocking, and processing.
· Track and document return authorizations, credits, and exchanges.
· Ensure accurate reconciliation between warehouse/logistics and accounting.
· Provide monthly reporting around returns analytics.
· Other Support Role Tasks (about 30%)
· With direction from Purchasing facilitate stock rotations with suppliers.
· Act as a liaison with the Warehouse when incorrect or damaged products are shipped by vendors.
· Freight discrepancies reporting from vendors.
· Support other operational or administrative tasks as needed.
· Participate in process-improvement discussions-your insights matter here.
(Note: percentages may overlap slightly depending on workload and business needs.)
Who You Are· Minimum of 3 years of experience in customer service and/or returns processing.
· Excellent communication skills — diplomatic and professional in challenging situations.
· Strong attention to detail and follow-through — you own tasks through completion.
· Self‑starter who works independently and prioritizes effectively.
· Experience with professional audio/video equipment or the AVL industry strongly preferred.
· Proficient with Microsoft Office and ERP/CRM systems.
· Aligned with our culture: you believe in accountability, teamwork, and service excellence.
Why You’ll Love Working Here· Join a company with deep roots (since 1973) and a track record of growth and innovation.
· Be part of a passionate, people‑focused team that values expertise and service excellence.
· Work in a role where your impact is real - you help ensure our customers stay satisfied.
· Comprehensive benefits including Health, Dental, and Vision Insurance, Paid Time Off, and 401(k).
How to ApplyPlease send your resume and a brief cover letter explaining why you’re excited about this role and how your experience aligns with what we’re looking for.
The Detailer is responsible for providing interior and exterior cleaning services that meet company expectations. This will include prepping a vehicle for repair as well as washing for delivery by removing all signs of repair. The detailer takes part in maintaining the...
...Data Entry Jobs Location Australia Work Type Part Time Classification Human... ...Strong people skills Excellent phone manner Be passionate about growing a... ...attitude Preferred skills Work from home Flexible hourr Role Description...
...Relocation Allowance for Experienced Automotive Technicians! SOwhy consider living in Columbus, Indiana? Hoosiers are the best people on earth! They know they live in the absolute gem of the mid-west. A modern city with a laid-back vibe. Did you know...
...Ability to lift up to 50 lbs Customer service mindset Eagerness to learn and grow Don't miss this rare opportunity to break into a high-demand, recession-proof industry with ZERO EXPERIENCE required!*Each location is independently owned and operated...
...Job Description: Lehman Website Design and Marketing is looking for a WFH Online Chat Agent to join our team. As a Chat Agent, you will be responsible for providing online customer support through chat, assisting customers with inquiries, resolving issues, and ensuring...