Job Description

Who We Are:

The VNA of Manchester and Southern New Hampshire provides 24/7 in-home support and services to patients in Manchester and the surrounding communities. We are committed to helping our patients navigate the challenges they face at home while recovering from surgery or coping with life-limiting illnesses or physical disabilities. The VNA care team provides individualized care across the continuum, bringing peace of mind to patients and their loved ones while providing professional healthcare services in the comfort of home.

About the Job:

The goal of the Patient Access Supervisor is to assist the agency to achieve attainable goals set for the department. This individual must be an independent thinker, be adaptable to changes made in their environment, and be able to initiate changes that are productive and cost efficient.

• The Patient Access supervisor will be assigned various tasks and projects by the Director of Community Relations and Patient Access that will require organizational skills as well as the ability to analyze data.
• Responsible for the supervision and management of the department of Patient Access, Patient Access Staff and Insurance Verification/Authorization department of the VNA.

What You’ll Do:

• Hires and supervises Patient Access Representatives and Insurance verification/authorization staff in conjunction with the Director of Community Relations and Patient Access.
• Reviews complex referrals for eligibility and communicates with internal and external providers as needed.
• Helps in performing daily activities of the department as needed including processing referrals and telephone staffing.
• Ensures efficiency and effectiveness of operational processes within the department.
• Identifies opportunities for improvement and works collaboratively with Director, Community Relations, and Patient Access to implement positive change.
• Runs and monitors key reports. Identifies and resolves issues as they occur.
• Gathers information and participates in daily planning huddle.
• Maintains operations within budgeted parameters.
• Provides initial and ongoing training for all staff.
• Ensures productivity standards are met.
• Ensures adequate phone coverage and patient access /insurance auth department staffing to meet the needs of the Department.
• Provides excellent customer service and serves as a positive representative of EHS in all interactions.
• Ensures effective, safe and responsive service delivery.
• Interacts with patients and referral sources regarding complaints for effective and immediate response and resolution.
• Interacts and communicates professionally with co-workers and management.

Who You Are:

• Ability to work with frequent interruptions and respond appropriately to unexpected situations.
• Familiarity with continuous quality improvement strategies.
• Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.
• Ability to perform job alone following standard practices and any of several procedures, referring questionable cases when they arise outside of standard practice.
• Ability to communicate effectively and establish a cooperative, collaborative working environment.
• Ability to accept constructive feedback and initiate appropriate actions to correct situations.
• Ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients/families, and the public.
• Excellent written, oral and interpersonal communication skills.
• Excellent office management skills.
• Ability to work with frequent interruptions and respond appropriately to unexpected situations.

Job Qualifications:

• Education: Graduate of an accredited school of nursing, required. Bachelor of Science in Nursing, preferred.
• Licensure: New Hampshire Registered Nurse or Compact State Registered Nurse License required.
• Experience: 1 –2 years of medical office or home health experience, required. Home Health exp preferred.
• Knowledge: Home health or medical office experience, required. Home Health exp preferred.
• Skills: Intermediate level of Excel and Word, required. Epic, Excel, and Word preferred.
• Abilities: Ability to multitask, manage staff and prioritize work, required. Ability to work with frequent interruptions and respond appropriately to unexpected situations, preferred.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more !

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