Senior Fulfillment/Operations Specialist (Remote) Job at AHIMA, Remote

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  • AHIMA
  • Remote

Job Description

About us

The American Health Information Management Association (AHIMA) is a global nonprofit, membership association for health professionals involved in the health information management needed to deliver quality health care to the public. We do this by providing education, certification, professional development, and advocacy. We have more than 60,000 members and credential more than 100,000 AHIMA health information professionals.

In our mission to empower people to impact health, our core values guide our business and our actions.

We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.

We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people's health, safety, and well-being.

We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.

Diversity and equal opportunity

AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.

At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information - from the operating room to a smartwatch - no matter when or where it is accessed.

What does this role do at AHIMA?

The Senior Fulfillment / Operations Specialist will play a key role in ensuring the smooth operation of our fulfillment processes, supporting our high-profile, high revenue generating B2B reseller and educational customers. Your focus will include providing backend support for order fulfillment of enterprise digital and shippable products. You will resolve order issues and customer concerns by collaborating with internal teams, vendors, and fulfillment partners to process and troubleshoot orders, ensuring timely and accurate completion. The successful candidate will embody our business values, entrepreneurial mindset, and bring an unparalleled professionalism to customer-facing activities.

You will assist in managing the order fulfillment process, addressing discrepancies, and clearing obstacles to ensure orders progress smoothly. You will support maintaining relationships with existing vendors, assist with vetting new vendors, and help manage competitive bids when needed. Your role will involve managing backend ordering systems, addressing escalated concerns, and troubleshooting order-related issues. Strong multitasking and problem-solving skills will be essential, as you will act as a point of contact between vendors, internal teams, and stakeholders.

Additionally, you will play an important role supporting the Operations team holistically. This is an excellent opportunity for the right individual who has a can-do attitude, critical thinking skills, and willingness to learn our business from the ground up. You will also identify opportunities for process improvements and collaborate with the team to streamline the fulfillment process. The ideal candidate will have experience in production support, fulfillment, or publishing-preferably within a print or e-commerce environment-and strong data tracking and order management skills.

What are some of the responsibilities?

  • Process and manage bulk orders efficiently, addressing customer inquiries and order issues promptly and professionally.
  • Liaise with printers, digital vendors, and shipping partners to ensure seamless book and eBook fulfillment.
  • Monitor and track fulfillment metrics, including shipping times, order accuracy, and customer satisfaction.
  • Assist with data entry and reporting for fulfillment metrics, inventory levels, and order history.
  • Collaborate closely with the Customer Experience team to address and resolve escalated customer issues.
  • Troubleshoot and resolve issues with shipping delays, damaged goods, or discrepancies in orders.
  • Monitor returns and exchanges, ensuring timely processing and customer satisfaction.
  • Stay updated on industry trends and best practices related to book fulfillment and digital distribution.

What are the knowledge and skills requirements?

  • Bachelor's Degree
  • 3+ years' experience or related field
  • Knowledge of Microsoft Office Suite (primarily Word, Excel, Outlook); including use of conversions and style sheets
  • Excellent communication, organizational, and problem-solving skills
  • Experience working with Dynamics, Aptify, or Adobe Commerce Cloud a plus
  • Experience with graphic layout, Adobe Creative Suite not required, but a plus

Job Tags

Full time, Work at office,

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