About us
The American Health Information Management Association (AHIMA) is a global nonprofit, membership association for health professionals involved in the health information management needed to deliver quality health care to the public. We do this by providing education, certification, professional development, and advocacy. We have more than 60,000 members and credential more than 100,000 AHIMA health information professionals.
In our mission to empower people to impact health, our core values guide our business and our actions.
We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.
We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people's health, safety, and well-being.
We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.
Diversity and equal opportunity
AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.
At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information - from the operating room to a smartwatch - no matter when or where it is accessed.
What does this role do at AHIMA?
The Senior Fulfillment / Operations Specialist will play a key role in ensuring the smooth operation of our fulfillment processes, supporting our high-profile, high revenue generating B2B reseller and educational customers. Your focus will include providing backend support for order fulfillment of enterprise digital and shippable products. You will resolve order issues and customer concerns by collaborating with internal teams, vendors, and fulfillment partners to process and troubleshoot orders, ensuring timely and accurate completion. The successful candidate will embody our business values, entrepreneurial mindset, and bring an unparalleled professionalism to customer-facing activities.
You will assist in managing the order fulfillment process, addressing discrepancies, and clearing obstacles to ensure orders progress smoothly. You will support maintaining relationships with existing vendors, assist with vetting new vendors, and help manage competitive bids when needed. Your role will involve managing backend ordering systems, addressing escalated concerns, and troubleshooting order-related issues. Strong multitasking and problem-solving skills will be essential, as you will act as a point of contact between vendors, internal teams, and stakeholders.
Additionally, you will play an important role supporting the Operations team holistically. This is an excellent opportunity for the right individual who has a can-do attitude, critical thinking skills, and willingness to learn our business from the ground up. You will also identify opportunities for process improvements and collaborate with the team to streamline the fulfillment process. The ideal candidate will have experience in production support, fulfillment, or publishing-preferably within a print or e-commerce environment-and strong data tracking and order management skills.
What are some of the responsibilities?
What are the knowledge and skills requirements?
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