Job Description

GEA Group is searching for a Senior Manager of Field Service for our Eastern Region.

Responsibilities:

• Responsible for sales budget and gross margin achievement.
• Responsible for the management of field service technicians, coordination staff, and back-office support center personnel (i.e. troubleshooters, vibration analyst, and reliability specialist).
• Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities.
• Conduct customer visit to build customer relationship and provide insight on what services GEA can provide.
• Participate in the preparation of annual service departmental budget and capital appropriation.
• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
• Reviews time sheets, service tickets, and expense reports prior to submission.
• Manage schedule of service work.
• Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services.
• Assists in compressor research and development.
• Assists customer/user in plant system problem solving.
• Successfully meet key performance indicators.
• Responsible for the adherence of all corporate guidelines and strategic initiatives.
• Provides quotes for repair estimates for compressor repairs and rebuilds.
• Interfaces with vendors, customers/users on situations requiring supervisory decision making.
• Initiates and manages service orders and service agreements.
• Provide training, coaching, development, and motivation.
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Aids in the collection of delinquent accounts.
• Reviews inspection reports and compressor modification sheets.
• Assists in compressor research and development.
• Assists customer/user in problem solving via phone conversations.
• Develops and maintains pricing for standardized services offered by the company.
• Develops and maintains a streamlined system for handling troubleshooting calls.
• Manages and oversees all Chem-Skid start-ups (Domestic and International).
• Administers service department policies and writes service bulletins for known service issues.
• Works closely with warranty department to minimize warranty costs for “chem-skid” start-ups
• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.

Requirements:

• Bachelor’s degree in engineering or another technical related field
• At least 3 years of experience in industrial refrigeration
• At least 3 years of experience in sales and business development.
• At least 5 years of business leadership experience.
• Experience with remote field service management strongly considered.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

The typical base pay range for this position at the start of employment is expected to be between $100,000.00 - $125,000.00 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

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