Job Description

Location:  Harrisburg, PA
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 30 months

Position Overview:

As a Senior Microsoft Dynamics 365 Developer, you will configure and develop Microsoft Dynamics 365 Customer Engagement (CE) solutions to meet business requirements. Your work will include integrations with Contact Center applications, SAP, self-service portals, and payment gateways. Operating within an Agile framework, you will collaborate with cross-functional teams to deliver high-performing, user-focused solutions while supporting training, change management, and system adoption. The role involves aligning customizations with functional needs, contributing to CI/CD pipelines, and ensuring compliance with best practices and standards throughout the software development lifecycle.

Duties:

• Configure and develop Microsoft Dynamics 365 CE applications based on Agile backlog requirements.

• Collaborate with technical leads, project managers, and stakeholders to ensure successful and timely project delivery.

• Define and support functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP systems, and payment gateways.

• Configure Omnichannel features in Dynamics 365 CE such as Channels, Workstreams, and Unified Routing.

• Ensure seamless integration and data flow across systems with a focus on best-in-class performance.

• Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions.

• Identify and implement system enhancements to improve functionality and user experience.

• Support the development and delivery of end-user training materials and promote user adoption.

• Align system customizations with functional needs and business requirements.

• Build and operate within CI/CD pipelines, adhering to Application Lifecycle Management (ALM) best practices and internal software development standards.

• Lead and participate in team activities related to enterprise system development efforts.

• Develop and maintain productive relationships with business owners, sponsors, vendors, and clients.

• Work independently and adhere to all organizational standards, policies, and procedures.

• Utilize software tools to perform job duties effectively.

• Perform additional related duties as assigned.

Required Skills:

• 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM environment.

• 3+ years of experience configuring Dynamics 365 Customer Service features such as Omnichannel, Unified Routing, and related functionalities.

• Delivered at least two full-scale Dynamics 365 CE implementations for high-volume contact centers.

• Hands-on experience integrating Dynamics 365 CE with ERP systems (e.g., SAP) and payment gateways.

• Deep understanding of Dynamics 365 CE capabilities including Customer Service configuration, customization, and user management.

• Familiarity with Agile development methodologies and experience working in Agile teams.

• Proficient in Microsoft Office 365 tools (Teams, Word, Excel, PowerPoint) and Azure DevOps (ADO) Testing Module.

• Strong knowledge of Contact Center technologies, including IVR, telephony, self-service portals, and native mobile apps.

Certifications:

Required:

• Dynamics 365 Fundamentals (MB-910)

• Microsoft Power Platform + Dynamics 365 Core (MB-200)

• Power Platform App Maker Associate (PL-100)

• Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

• Power Platform Developer Associate (PL-400)

In Progress/Preferred:

• Power Platform Functional Consultant Associate (PL-200)

• Dynamics 365 + Power Platform Solution Architect Expert (PL-600)

• Microsoft Dynamics Fast Track recognized architect

• Microsoft Most Valuable Professional (MVP) recognition

Preferred Skills:

• Experience with enterprise business solutions, specifically SAP projects

• Familiarity with ITIL/ITSM practices and methodologies

• Equivalent combination of education and/or relevant experience may be considered

Job Tags

Contract work, Work at office,

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