Collette is seeking a Senior Product Manager - Customer Tech to join our growing Technology Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
At Collette, our Customer Tech Team empowers sales and customer care through innovative, reliable technology solutions. We drive productivity, streamline processes, and deliver exceptional support, focusing on stability and growth across our core systems—including Microsoft Dynamics CRM and the Client Care Center.
We are seeking a dynamic, experienced Senior Product Manager to lead the strategy, roadmap, and execution for our CRM platform (Microsoft Dynamics) and related customer support technologies. This role is pivotal in transforming how we engage with travelers, agents, and internal teams, leveraging AI and automation to deliver superior customer experiences and operational efficiency.
You will collaborate closely with sales and service teams to design and implement end-to-end lead, opportunity, and sales process frameworks within Microsoft Dynamics 365, driving consistency, visibility, and performance across the customer lifecycle. You will also partner with stakeholders to define KPIs, automate pipeline stages, and ensure seamless integration between sales and service operations.
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Knowledge and Skills:
Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.
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