Job Description

GEDA USA is a leading manufacturer of elevators for industry and the construction sector. GEDA has been manufacturing industrial and  construction elevators & material lifts since 1929 and is recognized as an industry leader. GEDA's  rack & pinion elevators ,  transport platforms , & hoists have been engineered and manufactured to meet stringent safety requirements for both personnel & materials. Our diverse product range applies to four major areas of the industrial and construction elevator sector: temporary installations, permanent installations, special products, & industrial elevator service.

GEDA USA is experiencing steady growth and produces to the highest quality standards.

We offer our customers a complete range of services, from the initial idea to design and manufacturing, right through to worldwide service.

We recognize our employees as the most valued part of our firm. They are the core of what makes great firm to work for and why our culture promotes a remarkable work/life balance.

GEDA USA is rapidly growing and seeking to expand our team with a 

Service and Operations Manager - Elevator Systems

who should be able to manage day-to-day project activities, identify and ensure prompt resolution of issues, and work together with the Service Department Team to ensure the Work is proceeding on schedule, within budget and according to contract requirements and specifications.

ROLE AND RESPONSIBILITIES

· Ensure that the operation’s goals are aligned with customer expectations and that continuous improvement initiatives are taken to improve customer experiences.

· Responsible for the daily activities of installation, maintenance, repair and troubleshooting guidance (remote support) of permanent elevators and temporary construction hoists.

· Assist accounting with billing as needed, approve field payroll including timesheets and expenses.

· Schedule and train technicians and sub-contractors

· Work to establish service partners within the US, who can assist with installation and service.

· Communicate and ensure company policies and procedures, safety program, labor costs and post project follow-up.

· Provide technical telephone and remote support for technicians, service partners and customers.

· Prepare and process service contracts and parts orders.

· Work with all departments to ensure profitability of projects.

Qualifications and Education Requirements

· A college degree and QEI is a plus.

· 5+ years of operational and supervisory management in the elevator industry, preferably in industrial applications.

· Knowledge of all federal, state, and local elevator industry code requirements.

· Aptitude for financial analysis and applying basic financial principles.

· Capable of applying for licenses and permits as well as scheduling inspections.

· Ability to read engineering drawings and schematics.

· Strong organizational skills.

· Excellent written and verbal communication skills; ability to communicate effectively and tactfully with individuals at all levels within and outside of the company.

· A good work ethic with a positive can-do attitude.

· Willingness to travel to and work across the U.S. (50% Travel required)

Preferred Skills

· IT: All standard Microsoft Office products; salesforce

· Self-Driven and intrinsic motivation

· Technical Education

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