Service Desk Administrator Job at Insight Global, Tempe, AZ

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  • Insight Global
  • Tempe, AZ

Job Description

Insight Global is looking for a Service Desk Administrator (Tier 1.5) to join a national leader in MEP building systems.

Service Desk Administrator

Location: Tempe, AZ 85288 (M-F 8am-5pm, 5 days onsite)

Contract: 6–12 months (rolling contract, strong potential for extension and or FTE conversion)

Pay: $25–$35/hr (based on level of experience)

Must-Haves:

  • 3+ years in IT Helpdesk/Desktop Support within an enterprise environment
  • A passion for IT and end-user support!
  • Must have experience with Active Directory, Intune and Entra ID
  • Preferred to have experience with SharePoint, Teams, Exchange
  • Experience with Microsoft 365 Admin
  • Service Now ticketing system experience
  • Experience with DNS/DHCP, GPOs, Patch Management, and Virtual Desktop Infrastructure.
  • Excellent communication skills—able to translate technical solutions for both technical and non-technical audiences.
  • Bachelor’s degree in Computer Science or related field preferred; IT certifications are a plus.

Day-to-Day:

  • Tackle advanced troubleshooting challenges and keep systems running smoothly.
  • Tier 1.5 support handling up to 20-25 tickets per day, some days busier than others
  • Oversee deployments, updates, and performance monitoring.
  • Deliver exceptional service via phone, chat, and email—building trust and confidence at every interaction.
  • Work closely with vendors and internal stakeholders to resolve outages and optimize systems.
  • Maintain a robust knowledge base and contribute to continuous improvement initiatives.

Job Tags

Contract work,

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