Service Desk Specialist (Product team) job in New York, (Long Island) , NY 12-month contract- Onsite (Hybrid favorable) 30.00/hr-35.00/hr The rate may be negotiable based on experience, education, geographic location, and other factors.Akkodis is seeking to fill Service Desk Specialist (Product team) job in New York, (Long Island) , NY. The successful candidate will be responsible for providing technical assistance and support to users and other applications. This role involves diagnosing and resolving technical issues, guiding users through solutions, and collaborating with development and product teams to enhance user experience and product functionality. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others. Service Desk Specialist (Product team) job responsibilities include: Provide first-line and second-line technical support to end-users for IT products and applications.Diagnose, troubleshoot, and resolve technical hardware and software issues, escalating complex problems to higher-tier support or relevant development teams when necessary.Guide users through step-by-step solutions, clearly explaining technical concepts in an understandable manner.Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base.Contribute to the creation and maintenance of support documentation, FAQs, and user guides to empower self-service.Identify recurring technical issues and trends, providing feedback to product development and engineering teams for continuous improvement.Participate in testing new product features or updates to ensure readiness for user adoption.Maintain a high level of customer satisfaction through professional, empathetic, and efficient support.Adhere to IT support best practices, service level agreements (SLAs), and security policies.Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.SQL 2+ years of experience in IT support, technical support, help desk, or a similar customer-facing technical role.Technical Skills:Strong proficiency in troubleshooting hardware (e.g., desktops, laptops, peripherals) and software (e.g., operating systems, common business applications).Familiarity with network fundamentals.Experience with ticketing systems and remote support tools.Soft Skills:Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.Strong problem-solving and analytical abilities.Customer-focused with a patient and empathetic approach.Ability to work independently and collaboratively in a team environment.Strong organizational skills and attention to detail.If you are interested in the Service Desk Specialist (Product team) job in the NYC(Long Island), NY, metro area then please click APPY NOW. For other job opportunities available at Akkodis go to If you have questions about the position, pleases contact Marie Badger at marie.badger@akkodisgroup.com today. Referrals are greatly appreciated.Equal Opportunity Employer/Veterans/DisabledBenefit offerings could include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a clientTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records.
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