Job Description

Tech Valley Talent (TVT) has a great long-term role as a Service Desk Technician. This role is onsite in Albany.

DURATION : 12 months with possible extension

LOCATION : Albany, NY– Onsite

NO third parties – direct consultant applicants only

Client is seeking a Service Desk Engineer to supplement the Service Desk Team. Entry level position with an emphasis on customer service. >5% travel to remote client Offices – Mostly NYC via train. Must be about to lift 50lbs, no racking required, mostly computer setup.

Qualifications

• Knowledge of networking technologies and how end users interact with them
• Strong knowledge supporting the Windows operating system
• Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
• Experience working with external vendors and maintaining vendor client relationships
• Computing hardware deployment and imaging
• Strong troubleshooting skills
• A working knowledge of Active Directory support
• Microsoft Office and other common desktop applications
• Ability to work within a team as well as independently
• Strong knowledge of VMware based virtual desktops, implementation and support
• Excellent communication skills
• Experience with help desk ticketing system
• Ability to lift 50 pounds to desk height
• Experience with asset management
• Experience with mobile device management

Responsibilities

• Support end users via telephone, email, ticketing system and in-person
• Support client approved applications including but not limited to Office365, Windows, Salesforce, SharePoint, Webex, Jira, SAS, Treat, MatLab, ArcGIS, Intune and others
• Assist users with booking, setting up, configuring and launching Webinars
• Assist users with A/V equipment and issues in the conference rooms
• Configure, deploy and support all computing hardware in use at client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
• Update and support the virtual machine pools in use at client, working with Network Operations to ensure that all pools are updated, secure and operable for users
• Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
• Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment
• Insure that client has the licenses needed to operate its approved software and coordinate with vendors and management to procure more when necessary.
• Maintain an up-to-date pool of loaner computing devices for the Authority’s use and train users in their booking and operation
• Train end users in the correct, safe and efficient operation of all supported devices, equipment, software and services.
• Configure, maintain and support all supported Mobile Devices
• Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to, Webex, Mobile Phones, A/V equipment, PC Hardware and Service Desk Software Services
• Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix.
• Be responsible for moving and setting up hardware for new hires and employee moves
• Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary.
• Support remote sites in NYC, Buffalo and West Valley New York via remote and limited in-person means
• Research new and developing trends in Information Technology and how they can be applied at client to further the Authority’s goals and vision
• Perform other responsibilities as assigned

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

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