Service Dispatcher Job at Holbrook Heating Inc, Albany, NY

QzRXYnJtNU1DRFNNUWY4a0RSVFd4ay8zK1E9PQ==
  • Holbrook Heating Inc
  • Albany, NY

Job Description

We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Monday-Friday 8am-4:30 pm.

Office Location: Watervliet, NY

Requirements and skills

  • Previous experience in a customer support role
  • Regular Weekend Availability
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

PI346138c0041d-30492-37945443

Job Tags

Full time, Weekend work, Monday to Friday,

Similar Jobs

Undisclosed

Investment Banking Associate Job at Undisclosed

 ...This Upper Middle Market Investment Bank is looking across the Associate class for M&A professionals to join their Industrials M&A practice in Atlanta, Georgia. Associates will leverage their knowledge and experience to work with and mentor analysts, continually develop... 

Pop-Up Talent

Field Service Technician Job at Pop-Up Talent

Field Service Engineer Salt Lake City, UT Denton, TX Pittsburgh, PA Are you an experienced Field Service Engineer, Engineering Technician, Service Technician, or Electro-Mechanical Technician looking to make a meaningful impact? Our company, driven by growth...

Lakeside Foods

Agriculture Field Mechanic Intern Job at Lakeside Foods

 ...Here at Lakeside Foods, our Field Maintenance team is the backbone of our field operations, ensuring proper operation of the agriculture department. The Agricultural Field Maintenance Technician Intern will perform a variety of day-to-day tasks with the Agriculture... 

CSG Talent

Head, Clinical Development - AutoImmune Job at CSG Talent

 ...Clinical Development Location: Onsite - Alameda, CA Job Type: Full-timeAbout the Opportunity: A high-growth clinical-stage biotechnology company is seeking a strategic and hands-on Executive Director of Clinical Development to lead its first-in-class cell therapy... 

Blue Signal Search

Inside Sales Project Manager Job at Blue Signal Search

 ...Inside Sales Project Manager Are you a technically savvy professional with a passion for sales and customer engagement? Join a...  ...industry and help drive business growth while delivering cutting-edge HVAC solutions. This is a unique opportunity to be part of a forward-...