Job Description

Travel: ~15% (Central to South TN, Northern GA, potentially Atlanta)

About the Role

We are seeking a dynamic and experienced Service Manager t o lead our service and mechanical technician teams across multiple sites. This role is critical to ensuring operational excellence, safety, and customer satisfaction in the delivery of boiler service, repair, and maintenance.

Key Responsibilities

• Coordinate repair and maintenance work orders.
• Assign technicians and ensure timely service delivery.
• Conduct quarterly PMs and annual inspections (State of TN compliance).
• Maintain operational standards at facilities (not project sites).
• Collaborate with sales and customer service teams.
• Manage incoming service requests via website or direct contact.

Qualifications

• 5+ years of service management experience in the boiler industry or a related field (HVAC, industrial equipment, mechanical services).
• Proven leadership managing multi-site service teams.
• Strong technical knowledge of boiler systems, fabrication, and maintenance.
• Experience managing facilities, fleet, and tools.
• Deep commitment to safety and regulatory compliance.
• Ability to implement structured service processes and optimize workflows.

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