Systems Engineer III - Epic Client Systems Administrator Job at Mohawk Valley Health System, Utica, NY

QVltYnJtNUtBaktMUWZVakRSWFh6RUwyOEE9PQ==
  • Mohawk Valley Health System
  • Utica, NY

Job Description

Job Summary

The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for the design, implementation, and optimization of the Epic environment, including client systems, Citrix delivery, security integrations (Imprivata), and backend infrastructure. Serves as the subject matter expert for Epic, collaborating with application, networking, and security teams to ensure seamless performance and high availability of our mission-critical clinical systems.

Core Job Responsibilities

  • Design, configure, and maintain the Epic environment, including Citrix, Hyperspace, and print services.
  • Administer Epic client distribution tools, including monitoring, deployment, and patching.
  • Integrate Epic with enterprise technologies such as Active Directory, Imprivata, RightFax, and Microsoft 365/Exchange.
  • Collaborate with application and infrastructure teams to optimize Epic system performance, reliability, and security.
  • Troubleshoot and resolve complex issues related to Epic client systems, Citrix environments, and integrations.
  • Participate in Epic upgrades, version migrations, and system validation testing.
  • Implement and enforce HIPAA, security, and compliance standards across Epic and supporting infrastructure.
  • Develop and maintain automation, scripts, and deployment workflows to improve efficiency and reliability.
  • Mentor junior engineers and provide technical guidance to application teams.
  • Participate in a rotating on-call support schedule for Epic infrastructure issues.
  • Perform other duties as required.

Education/Experience Requirements

REQUIRED:

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
  • 5-7 years of systems engineering experience, with at least 3+ years in Epic administration.
  • Strong knowledge of Epic client system architecture and distribution methods.
  • Hands-on experience with:
  • Citrix XenApp/XenDesktop administration
  • Active Directory integration
  • Imprivata authentication
  • RightFax and enterprise print services
  • Microsoft 365/Exchange/Groupwise
  • Proficiency with Windows Server administration, virtualization (VMware/Hyper-V), and scripting (PowerShell/Python).
  • Strong understanding of disaster recovery, high availability, and performance tuning.
  • Strategic problem solver with the ability to diagnose and resolve complex infrastructure/application issues.
  • Strong communication and collaboration skills, capable of working across IT and clinical teams.
  • High accountability and ownership of mission-critical Epic systems.
  • Commitment to security, compliance, and operational excellence.
  • Ability to mentor junior engineers and share subject matter expertise.

PREFERRED:

  • Experience supporting large-scale Epic environments in a healthcare provider organization.
  • Familiarity with hybrid cloud integrations (Azure, AWS).
  • Knowledge of automation and infrastructure-as-code tools (Ansible, Terraform).

Licensure/Certification Requirements

PREFERRED:

  • Epic ECSA certification (Client Systems Administrator) - required or must be obtained within 6 months of hire.
  • Advanced certifications such as VMware VCP, Citrix CCP-V/CCE-V, Microsoft 365 Certified, or Cisco CCNP.

Job Tags

Work experience placement,

Similar Jobs

The H&K Group

Electrician - Southern Divisions Job at The H&K Group

 ...&K Group, Inc. is looking for an ambitious and hard-working electrician for our Southern Divisions. The electrician installs and repairs...  ...machinery and discusses malfunction with other maintenance workers, such as Maintenance Machine Repairer and Maintenance... 

Class A Jobs 411

Start Your Trucking Career Right | Paid CDL-A Trainee Program | Kansas City, MO Job at Class A Jobs 411

 ...Start Your Trucking Career Right | Paid CDL-A Trainee Program | Kansas City, MO New CDL-A License? Get Paid While You Build Real OTR...  ...and want more than a short-term trainee seat, this paid CDL-A training program is designed to help you build a long-term trucking career... 

Rutland Regional Medical Center

RN Operating Room In Training Job at Rutland Regional Medical Center

 ...RN Operating Room In Training Responsible for the delivery of safe, effective, and quality patient-family centered care in the OR and other areas of perioperative services for all patient populations. Facilitates operative or other invasive procedures by preparing... 

Provider Solutions & Development

Obstetrics/Gynecology Physician Job at Provider Solutions & Development

 ...Mission Viejo Hospital in southern California. Each location has a well-established and supportive team in place- consisting of other OB...  ...Group and be part of an exceptional team improving women's health throughout southern California. Position serves both the Mission... 

Central Health Management

Adult Nurse Practitioner Regional Trainer Job at Central Health Management

 ...Central Health Management, Inc. is seeking to hire a part-time Adult Nurse Practitioner to provide Regional Training and Auditing of Nurse Practitioners based out of Lexington or Louisville, KY area. In this role, you will provide initial and ongoing training for Nurse...