Job Description

Technical Writer 3 - 15618

Length of Contract: 12+ month backfill

Work Location: Mountain View, CA

Work Schedule: Hybrid 3 days on site, 2 days WFH

Top Skills:

• MUST: The ideal candidate will be able to share a portfolio of documentation written for diverse audiences, including technical and non-technical readers.
• Familiarity with data management, reporting and business intelligence concepts.
• Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and GitHub.
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.

Our client is looking for a talented technical writer to help create, update, and manage their technical and non-technical documentation and be a core part of the product operations team. You will work closely with engineering, product management, and other organizational stakeholders to create resources that document what our AdTech software products do, enable our partners to leverage them, and establish a strong relationship with the brand.

To be successful in this role, you’re motivated and ready to thrive in the fast-paced culture of a dynamic, growing global company. You have an appetite to learn with a positive attitude, willing to jump in and tackle new challenges. You have strong analytical skills and the ability to deep dive into various topics to build useful and user-friendly content. You are effective at communicating highly technical documentation to diverse audiences. You are a self-starter who thrives under pressure and enjoys team successes. You can work independently but aren’t afraid to ask for help when stuck or want to kick ideas around.

What will you do:

• Produce and maintain world-class documentation, including product documentation, user guides, and developer guides, including API guides.
• Work closely with globally distributed product managers, engineers, and other organizational stakeholders.
• Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content.
• Manage the style, layout and design of documents according to our house style guide.
• Plan, schedule, and track documentation work to meet product release dates and deliverables.

What you will need:

• 4 to 6+ years of technical writing experience, preferably in a technical domain, creating documentation and related resources for both technical and non-technical audiences.
• Excellent English written and verbal communication.
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.
• Ability to grasp complex technical concepts and translate them into comprehensive, accurate, accessible and easy to understand documentation.
• Proven ability to work independently, collaboratively, and lead and manage multiple projects/tasks in a cross-disciplinary team.
• Adaptability and ability to adjust to an evolving role and steady change within our fast-growing company.
• Familiarity with a topic-based, learning objective oriented approach to creating documentation.
• Familiarity with the AdTech industry and AdTech concepts is highly preferred.

Required technical knowledge and skills:

• Experience working with Agile/Scrum software development teams.
• Familiarity with the software development lifecycle.
• Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and GitHub.
• Knowledge of HTML, Markdown, JavaScript, JSON, SQL, and APIs.
• Experience working with content management systems including Confluence and Document360.
• Experience working within a developing information architecture and familiarity with knowledge management concepts.

Nice to have skill:

• Ability to build and maintain content that goes beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
• Familiarity with data management, reporting and business intelligence concepts.
• Experience working with product adoption platforms, including Pendo.

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