Telecommunications Administrator Job at Staffing Technologies, Johns Creek, GA

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  • Staffing Technologies
  • Johns Creek, GA

Job Description

Telecommunications Administrator

Location: Onsite – Johns Creek, GA

Type: Contract-to-Hire (3 months → Full Time)

Salary: $85,000

Restrictions: No C2C, No 3rd Parties, No Sponsorship, No Relocation

Position Summary

The Telecommunications Administrator supports and manages corporate communication systems with a primary focus on Microsoft Teams Voice . This role handles telephony operations across all locations, supports legacy VOIP systems until fully migrated, and manages corporate mobile devices and carrier relationships. A strong customer-service mindset and hands-on technical expertise are essential.

Key Responsibilities

  • Support, maintain, and administer Microsoft Teams Voice across all company locations.
  • Provide technical support for Teams Voice migrations , upgrades, and configuration changes.
  • Maintain existing telephony/VOIP systems until fully replaced by Teams Voice.
  • Collaborate with Systems & Operations, Network Ops, and Service Desk teams to ensure high-quality service.
  • Respond promptly to telecommunication issues and outages.
  • Monitor and optimize telephony environments for stability and performance.
  • Administer corporate mobile devices: activations, deactivations, reporting, and carrier relationships.
  • Ensure operation of paging systems and various SIP devices when required.
  • Work collaboratively with all IT teams and business stakeholders.
  • Deliver exceptional customer service and communication.
  • Perform additional duties as assigned.

Required Qualifications

  • 5+ years in Communications / VOIP systems
  • 3+ years with Microsoft Teams Voice
  • 3+ years with Microsoft O365
  • 3+ years supporting mobile devices
  • Strong understanding of telecommunications (voicemail, paging, alarms)
  • Excellent customer service and communication skills
  • Strong critical thinking, troubleshooting, and problem-solving abilities
  • Effective organizational and time management skills

Preferred Qualifications

  • Subject matter expertise in Teams Voice administration & rollouts
  • Experience with RingCentral
  • Knowledge of QoS, Route Redistribution, Policy Routing, Multicast
  • 2+ years working with Teams, Skype for Business, Enterprise Voice/Unified Communications (SBC, VoIP, PBX)
  • Experience supporting large-scale infrastructure projects
  • Experience with Active Directory and multi-vendor hardware/software
  • Strong knowledge of Microsoft server operating systems

Job Tags

Full time, Contract work,

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