Job Title: Manager, Vendor Performance Management
Location: Foster City, CA
Duration: 12+ Months
We are currently seeking an individual to help support the operations within the Vendor Performance Management (VPM) group. As a team member you will be a key contributor to a fast-paced team responsible for the management of drug development vendors.
The successful candidate will have a strong foundation in project management, outsourcing, and/or vendor management in this critical role along with experience in Clinical Trial Delivery or the Drug Development Lifecycle.
The core responsibilities and skills required for this position include but are not limited to:
• Own management and delivery of day-to-day vendor performance management operational activities, including issue escalation and resolution, performance metric analyses, and collaboration on continuous improvement efforts.
• Demonstrates excellent technical or analytical knowledge base, with ability to assess data, processes and understanding.
• Demonstrates excellent verbal and written communication skills.
• Demonstrates excellent attention to detail, teamwork, and initiative; maintains confidentiality; maintains meticulous attention to project deadlines.
• Supports the creation of presentations and or other internal materials related to the VPM group.
• Supports meeting management by scheduling meetings, developing agendas, gathering content, taking notes, and distributing meeting minutes.
• May support the development of select materials for external customers as determined by the team.
• Strong desire and ability to work in a fast-paced and dynamic environment.
• Proven ability to work well as part of a team.
• Collaborates with functional vendor management stakeholders to gain insights for driving health of vendor performance.
• Delivers with optimal collaboration, accountability, and integrity to business partners.
• Shows the clear ability to apply critical thinking, a continuous improvement mindset, and vision towards the growth of the vendor performance team’s activities.
• Shows clear ability to work collaboratively with other cross functional groups.
• Ability to influence and deliver across dynamic cross-functional groups.
• Competency in establishing relationships with cross functional teams, such as operations, finance, quality, systems, and process.
• Demonstrated ability to make critical decisions related to projects and tasks.
• Demonstrated ability to have difficult conversation and challenge both internal and external stakeholders.
• Strong working knowledge of Microsoft Excel/Word/PowerPoint and SharePoint.
Specific Education & Experience Requirements:
• BA/BS with 5+ years relevant experience, vendor management, and biotech or pharmaceuticals industry
• Previous experience in multiple aspects of vendor performance management including partnering with vendors on KPI development and metrics reviews, as well as issue escalation management and performance improvement initiatives. Several years and significant experience preferred.
• Project management/Initiative experience preferred or experience in managing complex projects.
• Familiarity with clinical drug development operational processes.
Justification:
Resource necessary to support the operations of the Vendor Performance Management (VPM) group. Support activities include and are not limited to the following:
• Assistance with management of the vendor KPI dashboard.
• Assistance with the vendor performance issue management system maintenance and reporting.
• Assist with issue escalations and vendor performance improvement plans.
• Support for the creation of materials for Functional and Operational Management Committee meetings in collaboration with VPM leads.
• Lead and or assist in the development of departmental presentations/content including and not limited to training materials.
• Management of VPM SharePoint site content including the site design changes in collaboration with site administrator and design teams.
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