Job Description
HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)
Office of Councilwoman Dr. Sukh Kaur – San Antonio City Council District 1
Constituent Services Intake Representative - Salary ($37,440.00 - $61,817.34 Annually)
Position Location: In-Person, 8507 McCullough Ave, STE A7, San Antonio, Texas
- This role is not a remote position, all applicants must be willing to commit to in-person work in a professional office setting.
HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)
Role Summary
The Constituent Services Intake Representative is the first point of contact for residents reaching out to the District 1 Office. This role is responsible for logging constituent inquiries, tracking service requests, and following up with City departments to ensure timely resolution. The ideal candidate is skilled in customer service, de-escalation, and passionate about delivering responsive, empathetic service to the diverse residents of District 1. This position is generally the first point of contact for a constituent connecting with the District 1 office and leaving a positive first impression is an imperative.
Key Responsibilities
- Receive, log, and manage incoming constituent service requests via phone, email, in-person visits, or 311 referrals.
- Use the City's constituent management systems (CRM tools, case tracking spreadsheets, etc.) to maintain up-to-date records and ensure cases are followed through to resolution.
- Respond to residents with clear, timely, and empathetic updates on the status of their concerns.
- Coordinate with internal office staff and relevant City departments to ensure prompt attention to service issues.
- Support junior and senior staff in maintaining case status reports and responding to high-volume periods.
- Assist in identifying recurring issues or trends that may require strategic office attention or follow-up.
- Occasionally attend community meetings, outreach events, or site visits to better understand and document constituent concerns.
- Provide general office support as needed, including helping triage emails, calls, and walk-ins.
Preferred Qualifications:
- Friendly, professional, and patient communicator—especially with residents experiencing frustration.
- Detail-oriented and organized; follows up consistently and thoroughly.
- Tech-literate and comfortable using CRM systems, spreadsheets, and email platforms.
- Quick learner with a commitment to public service and a genuine desire to help.
- Team player, adaptable, and willing to support staff across functions as needed.
- Bilingual (English/Spanish) strongly preferred.
Minimum Job Requirements:
- High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
Additional Information:
- This position is at-will and subject to termination at any time.
- Employment is contingent on background check and pre-employment drug testing.
- Official transcripts and relevant certifications may be required during onboarding.
- Evening and weekend availability may be occasionally required for community events or meetings.
- Working conditions are primarily in an office setting but may include occasional travel for site visits or public meetings.
HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)
Job Tags
Weekend work, Afternoon shift,