Job Description

HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)

Office of Councilwoman Dr. Sukh Kaur – San Antonio City Council District 1

Constituent Services Intake Representative - Salary ($37,440.00 - $61,817.34 Annually)

Position Location: In-Person, 8507 McCullough Ave, STE A7, San Antonio, Texas

• This role is not a remote position, all applicants must be willing to commit to in-person work in a professional office setting.

HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)

Role Summary

The Constituent Services Intake Representative is the first point of contact for residents reaching out to the District 1 Office. This role is responsible for logging constituent inquiries, tracking service requests, and following up with City departments to ensure timely resolution. The ideal candidate is skilled in customer service, de-escalation, and passionate about delivering responsive, empathetic service to the diverse residents of District 1. This position is generally the first point of contact for a constituent connecting with the District 1 office and leaving a positive first impression is an imperative.

Key Responsibilities

• Receive, log, and manage incoming constituent service requests via phone, email, in-person visits, or 311 referrals.
• Use the City's constituent management systems (CRM tools, case tracking spreadsheets, etc.) to maintain up-to-date records and ensure cases are followed through to resolution.
• Respond to residents with clear, timely, and empathetic updates on the status of their concerns.
• Coordinate with internal office staff and relevant City departments to ensure prompt attention to service issues.
• Support junior and senior staff in maintaining case status reports and responding to high-volume periods.
• Assist in identifying recurring issues or trends that may require strategic office attention or follow-up.
• Occasionally attend community meetings, outreach events, or site visits to better understand and document constituent concerns.
• Provide general office support as needed, including helping triage emails, calls, and walk-ins.

Preferred Qualifications:

• Friendly, professional, and patient communicator—especially with residents experiencing frustration.
• Detail-oriented and organized; follows up consistently and thoroughly.
• Tech-literate and comfortable using CRM systems, spreadsheets, and email platforms.
• Quick learner with a commitment to public service and a genuine desire to help.
• Team player, adaptable, and willing to support staff across functions as needed.
• Bilingual (English/Spanish) strongly preferred.

Minimum Job Requirements:

• High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

Additional Information:

• This position is at-will and subject to termination at any time.
• Employment is contingent on background check and pre-employment drug testing.
• Official transcripts and relevant certifications may be required during onboarding.
• Evening and weekend availability may be occasionally required for community events or meetings.
• Working conditions are primarily in an office setting but may include occasional travel for site visits or public meetings.

HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (ryan.salts@sanantonio.gov)

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