Job Description

About us

Zara is a forward-thinking force in fashion; embodying what is possible when responsibility and aspiration are accessible to all. By bringing more thoughtful style to the world, we aim to provide everyone, no matter where they are, with the inspiringly beautiful, always on-trend, responsibly crafted fashion they deserve.

How we imagine you

You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities.

You love fashion and celebrate self-expression. You have a strong interest in the latest trends and display a track record of product analysis, merchandising and delivering a high level of customer service. At Inditex you will find more than a job.

Purpose:

As the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives while meeting the company's management standards and ensuring a good customer experience. You’ll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition to being innovative, with a great capacity to adapt and lead change.

Key Responsibilities:

PRODUCT

• Supports the director in managing all sections to achieve sales targets.
• Monitor product display in all sections.
• Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Continuous communication and feedback is given to both the central and the country sales team.
• Monitor the communication flow of all departments.

PROCESS

• Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.
• Support the director by executing the organization and planning of people and processes.
• Ensure that teams work to company standards achieving appropriate productivity.
• Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.
• Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Lead the implementations of new projects and commercial and operational updates.
• Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.

CUSTOMER

• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.

PEOPLE

• Help the manager manage the budget of hours with respect to the needs of the store.
• Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.
• Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Support the director in the development of succession plans (quarry) by identifying and training potential candidates.
• Develop, recognize, and give constructive feedback.
• Leads compliance with occupational risk prevention, health and safety at work standards.

$80,000 - $105,000

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/ DFW

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