Job Description

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Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

Our Business Development Associate will manage the end-to-end life cycle of developing relationships with new customers and curating freight services to meet the needs of the business. This role will be multi-faceted, working closely with carrier partners to meet customer demands.

Essential Duties and Responsibilities

• Identify, qualify, and acquire new customers via phone, referrals, trade shows, and networking.
• Manage current customers while developing relationships to grow customer base.
• Collaborate with shippers, carriers, and dispatchers to meet customer’s needs.
• Provide exceptional customer support and resolution communication.
• Engage in strategic negotiation to ensure profitable outcomes and sustainable partnerships.
• Consistently provide support and communication throughout the shipping lifecycle.
• Act as main point of contact for shipment tracking, load planning, and issue resolution.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree preferred
• Persistent drive to prospect new business
• Excel within a collaborative sales environment
• Ability to overcome objections and have strong closing skills
• Strong customer service skills
• Effective communication skills with the ability to clearly convey the benefits of our service
• Minimum of 1 year of brokerage sales experience required
• Ability to maintain and grow an existing book of business

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics Freight is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics Freight also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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