Job Description

Business Operations - Generalist/Specialist

About Us

Our client is a fast-growing healthcare company on a mission to improve access, quality, and outcomes in patient care. Our team is passionate about driving operational excellence and building scalable processes that enable clinicians, patients, and partners to thrive. As we continue to expand, we’re looking for a versatile BizOps Operations Generalist/Generalist who can help us solve complex problems, execute cross-functional initiatives, and strengthen the foundation of our rapidly scaling organization.

Role Overview

The BizOps Operations Generalist/Specialist will serve as a key connector across teams, bringing structure and efficiency to critical business processes. This role is highly cross-functional, requiring collaboration with leadership, clinical, finance, and internal teams. You’ll leverage data, process optimization, and strong execution skills to drive operational improvements and support strategic initiatives.

Key Responsibilities

• Operational Execution – Own and improve day-to-day business operations, ensuring smooth workflows across teams.
• Cross-Functional Projects – Lead and support high-impact initiatives across Healthcare Services, product, and business functions.
• Data & Insights – Collect, analyze, and present data to inform decision-making and track KPIs.
• Process Optimization – Identify inefficiencies and design scalable systems that enable rapid growth while maintaining quality.
• Strategic Support – Partner with leadership on planning, goal-setting, and execution of strategic priorities.
• Documentation & Training – Develop and maintain clear documentation and training materials for operational processes.
• Problem Solving – Act as a first responder for operational challenges, diagnosing issues quickly and implementing solutions.

Qualifications

• 3+ years of experience in business operations, consulting, healthcare operations, or a related field.
• Strong analytical and problem-solving skills, with the ability to break down complex problems into actionable solutions.
• Excellent project management and organizational skills; able to juggle multiple priorities in a fast-paced environment.
• Comfort with data tools (Excel, SQL, BI dashboards, or similar).
• Clear communicator with strong interpersonal skills; able to collaborate across diverse teams.
• Healthcare industry experience preferred but not required; passion for healthcare innovation is a must.

What We Offer

• Opportunity to make a meaningful impact in a mission-driven healthcare company.
• A dynamic, fast-paced environment with exposure to multiple functions and leadership.
• Competitive salary, benefits, and growth opportunities as the company scales.
• A collaborative culture that values ownership, transparency, and continuous learning.

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