Call Center Representative Job at Dexian, Sioux Falls, SD

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  • Dexian
  • Sioux Falls, SD

Job Description

Job Description:

  • Support internal and external customers with inquiries and complaints regarding financial products and services.
  • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
  • Perform complex administrative and customer support tasks
  • Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
  • Respond independently to complaints escalated at the highest levels.
  • Interact with internal and external customers to resolve their issues.
  • Interact with the immediate escalations team to oversee day to day activities of the support Escalations Team.

Job Tags

Immediate start,

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