Job Description

Job Description:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
• Perform complex administrative and customer support tasks
• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
• Respond independently to complaints escalated at the highest levels.
• Interact with internal and external customers to resolve their issues.
• Interact with the immediate escalations team to oversee day to day activities of the support Escalations Team.

Job Tags

Similar Jobs