Call Center Representative Job at Tata Consultancy Services, Milford, OH

QVlpU29tOUlDRCtKUnZJakN4YlV4ay8vOUE9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

USA Talent Solutions

Administrative & Finance Coordinator Job at USA Talent Solutions

 ...vendor bill management, customer invoicing, and expense tracking. Serve as the liaison between internal staff and the external accounting/bookkeeping group. Support QuickBooks and other finance workflows (basic knowledge required; accounting experience a plus).... 

Granite Partners

Events & Business Operations Intern Job at Granite Partners

 ...Granite Partners is seeking an outstanding candidate to join our team as an Events & Business Operations Intern in the fall of 2025. The role can be built around your academic schedule and may include a combination of both part-time and full-time work arrangements, depending... 

PCG Talent Network

Senior Facilities Technician - Join a Mission-Driven Organization - Onsite Role Job at PCG Talent Network

 ...dynamic, mission-driven nonprofit in a period of hypergrowth, transforming the lives of children for over 50 years. As they scale their impact, theyre seeking an experienced and visionary Senior Facilities Technicians with excellent communication skills to lead the... 

ACL Digital

Senior Business Analyst Job at ACL Digital

 ...clarifies issues with business partner. -Escalates incidents to seniors where business process and extensive system knowledge is required...  ...transfer to the support organization occurs prior to system go-live. -Schedules and communicates the system go-live date. -Develops... 

Westchester County

Employment Discrimination & Housing Investigator Job at Westchester County

 ...Employment Discrimination & Housing Discrimination Investigator Westchester County Human Rights Commission (White Plains, NY) The successful candidate will act as a senior investigator, responsible for the administration of investigations, case management from inception...