The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
IDR is seeking a highly skilled and experienced UX Designer to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview...
...Senior Data Engineer ML Platform A globally renowned systematic hedge fund is seeking a Senior Data Engineer to join their Machine Learning... ...and labelling to training and evaluation. Build internal platforms and services for model orchestration, experiment tracking...
...Senior Customer Success Associate - (CPG) Get a Taste of Instacart Instacart is a hybrid remote team. Most of our roles are open to in-office, flex, or remote work. No matter what you bring to the potluck, theres a seat at the table for you. We celebrate the unique...
...Summary: We are seeking a detail-oriented and proactive Office Assistant to support daily administrative operations in a fast-paced professional... ...time management and organizational abilities. ~ Ability to work independently and collaboratively in a team environment. ~...
...What the Role Is We are looking for a bilingual, hands-on HR Manager who will own and execute... ..., and fostering a positive and compliant work environment. You'll report directly to... ...and feedback across English and Spanish speakers. Partner with The Storehouse...