Contact Center Customer Service Representative /Customer Service Representative Job at Pyramid Consulting, Inc, Jefferson City, MO

QklxVHEyMUtCeldKUnZJbUNCRFJ6MEwrK0E9PQ==
  • Pyramid Consulting, Inc
  • Jefferson City, MO

Job Description

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
  • Post-training: 8:30 AM – 5:00 PM CST.
  • Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
  • Handle inbound calls and respond to inquiries about medical assistance programs.
  • Collect, verify, and assess applicant data to determine eligibility.
  • Update and maintain accurate case records across multiple systems.
  • Perform recertification, review, and processing of medical assistance cases.
  • Educate participants on public assistance policies and procedures.
  • Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
  • Refer applicants to other community or agency resources as needed.
  • Participate in training and adapt to frequent policy or process updates.
  • Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

  • Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
  • Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
  • Strong comprehension and ability to apply federal and state laws, policies, and procedures.
  • Proficient in data entry, case documentation, and computer systems.
  • Ability to manage emotional or difficult conversations with empathy and professionalism.
  • Organized, detail-oriented, and capable of prioritizing tasks under pressure.
  • Basic math and eligibility benefit calculation knowledge preferred.
  • Strong verbal and written communication skills.
  • Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
  • Dedicated, hard-wired internet connection required (no hotspots/satellite).
  • Child/dependent care arrangements must be in place; no caregiving during work hours.
  • Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Immediate start,

Similar Jobs

Atlantic Group

Principal Network Engineer Job at Atlantic Group

 ...Our client is a leading global investment bank in Stamford, CT. They are seeking a talented Principal Network Engineer to own their 2025 Infrastructure EOL Remediation Program. The program is required to mitigate network gear that has reach end of service life. The key... 

Adecco

Controls Engineer Job at Adecco

 ...execution support Contribute to continuous improvement efforts by analyzing equipment data and performance trends Participate in remote support efforts as needed for live issues across multiple facilities Who You Are Background in Controls Engineering,... 

Sigma Group

American Sign Language (ASL) Linguistic Project Job at Sigma Group

 ...humans better. We are currently looking for candidates whoarefluent in American Sign Languages for an exciting online project. Requirements: -Strong oral comprehension and accurate expression in American Sign Language (ASL). The following will be valued:... 

Lumicity

Senior Electrical Engineer Job at Lumicity

Senior Electrical Engineer / Consumer Devices / San Francisco, CA A fast-growing technology company is looking for a Senior Electrical Engineer to help develop next-generation consumer hardware. This role offers end-to-end ownership of hardware design, from early prototyping...

Rutland Regional Medical Center

Registered Nurse (RN) - Women's and Children's Unit Job at Rutland Regional Medical Center

 ...Registered Nurse (RN) - Women's and Children's Unit Rutland-VT-05701-United States The RN advocates and utilizes the nursing process in the care of all age populations along the health continuum. The nursing process includes assessment, diagnosis, planning...