Contact Center Specialist Job at Business Needs Inc., Franklin, TN

Qkl5U28ycE5DRGFEVC9Va0N4UGF6azMv
  • Business Needs Inc.
  • Franklin, TN

Job Description

Job Title: VCS Contact Center Operations Sr. Analyst

Location: On-site - 4 days/wk, 1 day remote

Duration: Long term Contract

Key Responsibilities

  • Monitor and analyze VCS Contact Center operations to identify trends, gaps, and opportunities for process improvements.
  • Develop and present performance reports, KPIs, and data-driven insights to management.
  • Coordinate cross-functional initiatives aimed at enhancing service delivery, efficiency, and customer satisfaction.
  • Support implementation of new systems, tools, and technologies in the Contact Center environment.
  • Partner with vendors and internal teams to ensure operational compliance and service quality standards are met.
  • Represent Nissan at internal and external meetings, training sessions, and events as needed.
  • Provide recommendations to leadership for improving operational procedures and customer experience strategies.
  • Support testing, documentation, and rollout of Connected Services updates or program enhancements.

Travel Required:

Must be able to travel outside the United States and adhere to existing travel policies.

20% travel requirement including international.

Frequent day travel between sites in the Nashville area.

Occasionally represent at offsite events. Includes evening events.

Job Tags

Long term contract, Afternoon shift,

Similar Jobs

Robert Half

Project Manager Job at Robert Half

 ...Our client is seeking a nimble, solutions-driven Account/Project Manager to ensure smooth project execution across creative and marketing...  .... Position Title: Account/Project Manager Onsite/Remote?: Onsite (5 days a week)- St. Louis, MO 63105 Duration: 2... 

Provider Solutions & Development

Internal Medicine Physician Job at Provider Solutions & Development

Join the compassionate team at Pacific Medical Centers' Northgate clinic as an Internal Medicine Physician in Seattle, Washington. This practice is known for serving the community and has a dedicated team of providers, support staff and effective leaders who foster a collegial... 

Rendr

Medical Scribe/Assistant - FT (M-F) Job at Rendr

 ...Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City...  ...Account ~ Annual Performance Bonus Job Overview: A Medical Scribe/Assistant is responsible for relieving a physician of their... 

GDIT

HSM Engineer - Active Top Secret Required Job at GDIT

 ...for Hardware Security Module (HSM) Seize your opportunity to make a personal impact as a Senior Principal Engineer for HSM with GDIT. A career in systems engineering means designing and implementing the systems that matter most. You will ensure that HSM services are... 

HairClub

Center Manager Job at HairClub

About the Role : As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams! Responsibilities...