Summary
The Customer Care Specialist plays an important role in our Client's success by being a key contact point for our customers, advocating for their needs, and instigating various activities aimed at ensuring complete customer satisfaction. The customer collaboration team plays an important part in ensuring customers are properly set up within all Client's systems so the company may transact business with them and are the primary recipients of customer purchase orders. The team is responsible for addressing and resolving various customer inquiries and concerns, processing orders, preparing service requests, tracking bids, and resolving billing issues, in accordance with company policies and procedures. The Customer Care Specialist is expected to advocate for customers, identify opportunities to improve service, and contribute to the continuous improvement of our operations and overall business. The team is also expected to build relationships with the customers we serve, to be on the lookout for opportunities to serve with new products / services, and to relay those opportunities internally to assist with growing our business.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Qualifications
To perform this job successfully, an individual must be able to perform the essential job function satisfactorily. Additionally, they must fulfill essential job function in a consistent state of alertness and safe manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Language Skills
Reasoning Ability
Mathematical Skills
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