Customer Experience Content Writer Job at Kaeppel Consulting, LLC, San Antonio, TX

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  • Kaeppel Consulting, LLC
  • San Antonio, TX

Job Description

Overview:

Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Responsibilities:

- Write and edit content for digital interfaces, communications, and knowledge bases.

- Align content with CX research insights and design goals.

- Collaborate with designers and researchers to ensure clarity and usability across touchpoints.

- Create and maintain content guidelines, voice, and tone standards.

- Support testing and iteration of content based on user feedback.

Qualifications:

- Bachelor’s degree in English, Communications, Journalism, or related field.

- 3–5 years of experience in UX writing, content design, or digital communications.

- Exceptional writing, editing, and organizational skills.

- Experience with content management systems (e.g., Adobe Experience Manager, WordPress).

- Familiarity with accessibility and plain language principles.

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