Salary: $67K + Approximately $40k in Great Benefits, including a New Car allowance
Must be English/Spanish Bilingual as this role collaborates with Latin American offices
Must have a Valid Passport or be able to obtain one in 60 days, as this role requires international travel
Position Summary:
The Customer Journey Manager is responsible for overseeing, optimizing, and supporting distributors and dealers in 43 countries across the Central, South American and Caribbean.
Ensure consistent customer satisfaction process with Communication and leadership skills.
Work closely with internal teams and external partners to implement customer-centric strategies and initiatives that drive business growth.
Manage the Voice of the Customer, by analyzing the customer satisfaction survey monthly, understanding the trends and identifying areas of opportunities, working alongside distributors to develop action plans to proactively implement them.
Manage the Digital Customer Management à digitalizing the customer journey.
Customer Experience Guideline development and implementation. Coordinate Ownership Management Committee and Seminars.
Essential Functions:
Required Skills and Qualifications:
* Applicants must be eligible to work in the United States without Visa Sponsorship.
Supported Benefits
Other Employee Benefits
Probation Period: 3 months
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
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