Customer Service Representative Job at IGT Solutions, Knoxville, TN

Qm8yVm8yZExDVGVDUS9RbkRCTFh6RXozOGc9PQ==
  • IGT Solutions
  • Knoxville, TN

Job Description

Position: Customer Service/ Call Centre Representative

Location: Knoxville, TN 37932 (Work From office )

Work Mode: Work from Office

Education, Experience and Other Skills

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies.

Assist customers in booking, modifying, or canceling flight reservations.

Resolve customer complaints and issues in a professional and timely manner.

Maintain up-to-date knowledge of airline regulations and travel industry trends.

Upsell additional travel services and products when appropriate.

Document all customer interactions and transactions in the CRM system.

Collaborate with team members to ensure a high level of customer satisfaction.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Tags

Similar Jobs

WakeMed Health & Hospitals

Ambulatory Care Nurse, Infusion Job at WakeMed Health & Hospitals

Overview:The Ambulatory Care Nurse, Infusion is responsible for providing physician support and as applicable, comprehensive nursing care to patients and their families. This RN position is responsible for providing skilled, exceptional patient care through the administration... 

K.A. Recruiting, Inc.

Radiation Therapy Physician Assistant California Job at K.A. Recruiting, Inc.

RADIATION THERAPY PHYSICIAN ASSISTANT NEEDED IN SOCAL full time, permanent position extremely competitive pay excellent benefits beautiful location in sunny Southern California great area for those desiring nice weather year round responsible for treatment and management... 

Stellar Bank

Senior Credit Analyst Job at Stellar Bank

 ...customers, internal and outside sources; prepares spreadsheets and analyzes financial information including financial statements and tax returns; contacts customers for additional information and clarification of data. 3. Compiles data from credit bureaus, conducts industry... 

Howrecruit

Data Analyst Job at Howrecruit

 ...Data Analyst $120k$150k USD + equity + benefits Remote (US-based only) Profitable Startup Howrecruit has been retained by a profitable, high-growth home services platform to help them hire a Data Analyst with exceptional skills in designing and evaluating complex... 

StevenDouglas

Customer Service Officers Remote work Job at StevenDouglas

 ...THIS POSITION IS ONSITE IN LEWISVILLE, TEXAS. NO REMOTE CANDIDATES WILL BE CONSIDERED. Customer Service Specialist II: The Customer...  ...services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service...