Customer Service Representative Job at IGT Solutions, Knoxville, TN

Qm8yVm8yZExDVGVDUS9RbkRCTFh6RXozOGc9PQ==
  • IGT Solutions
  • Knoxville, TN

Job Description

Position: Customer Service/ Call Centre Representative

Location: Knoxville, TN 37932 (Work From office )

Work Mode: Work from Office

Education, Experience and Other Skills

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies.

Assist customers in booking, modifying, or canceling flight reservations.

Resolve customer complaints and issues in a professional and timely manner.

Maintain up-to-date knowledge of airline regulations and travel industry trends.

Upsell additional travel services and products when appropriate.

Document all customer interactions and transactions in the CRM system.

Collaborate with team members to ensure a high level of customer satisfaction.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Tags

Similar Jobs

Alcuin School

Educational Technology Specialist Job at Alcuin School

 ...INSTRUCTIONAL TECHNOLOGY SPECIALIST for the 2025-2026 Academic Year Are you a tech-savvy...  ...WORK CONDITIONS This role requires mobility between classrooms and office settings,...  ...status, disability, age, sexual orientation, pregnancy or maternity, trade union membership... 

Confidential Jobs

Environmental Health Safety Specialist Job at Confidential Jobs

 ...Lockout, PPE, Contractor Communication, Hazard Analysis, Respiratory Protection, Safety Device Verification, Manufacturing Readiness, Fall Protection, Confined Space, Powered Industrial Vehicles, and Ergonomics Multi-site support in an manufacturing setting Develops... 

Highbrid Media

Inbound marketing manager Job at Highbrid Media

Inbound marketing manager Location Brooklyn, NY : Location: Brooklyn, NY / Virtual Type: Full-Time Salary: Starting at $40,000 Benefits: Amazon Prime, Netflix We are looking for an amazing, data-driven inbound marketer to own the majority of the marketing funnel... 

Drive Phase Holding Co

Full-Stack Laravel Developer (Vue.js or Livewire) Job at Drive Phase Holding Co

 ...Role: Full-Stack Laravel Developer (Vue.js or Livewire) Location: Remote-friendly / Washington, DC-based preferred Type: Contract (Project-Based) Role Overview Were seeking a contract Full-Stack Laravel Developer to support three high-priority builds. The... 

Black Pine Circle School

Upper School Science Teacher Job at Black Pine Circle School

 ...have inspired lifelong learners through an inquiry-based Socratic education that places equal emphasis on academics and the arts. Our Lower...  ...School is an Equal Opportunity Employer and is committed to a policy of equal employment opportunity for all applicants, employees,...