Customer Service Representative Job at ProImprint, Greensboro, NC

QjRtUnIydE9CalNJVHZNckRoUFR6a2o4OGc9PQ==
  • ProImprint
  • Greensboro, NC

Job Description

ProImprint is looking for a proactive and customer-focused Customer Service Representative to join our team. As a key point of contact for multiple client accounts, you'll manage daily customer interactions, nurture strong relationships, and ensure a seamless order process from start to finish. If you thrive in a fast-paced environment and take pride in delivering top-notch service, we’d love to meet you!

What You’ll Do:

  • Act as the primary liaison for multiple customer accounts, responding to inquiries via phone and email.
  • Build and maintain lasting customer relationships by delivering responsive and personalized service.
  • Proactively reach out to inactive customers (6+ months) to re-engage and generate new business.
  • Prioritize and manage multiple requests and projects simultaneously with efficiency and accuracy.
  • Resolve customer issues related to pricing, shipping, and quality, offering timely solutions and ensuring follow-up.
  • Accurately document all customer communications, including changes and order updates.
  • Coordinate with internal departments to ensure orders are processed and shipped on schedule.
  • Utilize company systems and software to monitor and manage order progress.
  • Collaborate cross-functionally to exceed customer expectations at every touchpoint.
  • Go above and beyond to ensure customer satisfaction and loyalty.

What You Bring:

  • At least 2 years of customer service experience.
  • Proficiency with CRM systems and strong active listening skills.
  • Excellent written, verbal, and presentation communication skills.
  • High attention to detail with exceptional time management and multitasking abilities.
  • Comfortable handling customer communication professionally via phone and email.
  • Self-motivated and able to work independently while contributing to a team environment.
  • Thrives under pressure and consistently produces high-quality work in a fast-paced setting.
  • Positive attitude and a solution-oriented mindset.

Benefits Include:

  • Health, dental, and vision insurance
  • Company paid Life insurance
  • Disability insurance
  • Paid time off and paid training
  • Bonus opportunities

Shift: Day shift

Join ProImprint and become part of a team that’s passionate about delivering white glove customer service and building lasting client relationships.

Job Tags

Shift work, Day shift,

Similar Jobs

Carney, Sandoe & Associates

Middle School Spanish Teacher Job at Carney, Sandoe & Associates

 ...Carney, Sandoe & Associates, an education recruitment firm, is currently seeking a Middle School Spanish Teacher for the 2025-2026 academic year at a private and independent school in Portland, OR. About CS&A: Our free job placement service connects educators... 

Elizabeth Zapata

Spanish tutoring Job at Elizabeth Zapata

Teaching Spanish at all levels, Spanish for specific purposes, expertise in medical Spanish and general culture. Teaching grammar, writing, conversational Spanish and phonetics. Presence and online modality. Flexibility of schedules, to be agreed. Personalized classes... 

LHH

Investment Banking Analyst-Richmond, VA Job at LHH

We are working with a Richmond based client in the investment arena to find an Investment Analyst. What they do is unique, as is the working environment. It is the perfect arrangement for someone that enjoys modeling and analysis but also work/life balance. The company...

Insight Global

Remote work - Payment Specialist Job at Insight Global

 ...on-site for initial training period (about 2-3 months) then will move to fully remote after that*** Job Overview Insight Global is seeking a Payment Posting Representative to support a Health Care network in Chattanooga, Tennessee. This individual will primarily... 

Tata Elxsi

Event Coordinator Job at Tata Elxsi

 ...commuters & Dependant FSA, Competitive PTO, Sick Time, and Employee Assistance Program Financial Security: Competitive 401(k) match with Safe Harbor Plan, Employee Recognition Programs Perks AT works: Our exclusive one-stop online discount marketplace...