Customer Service Representative Job at ProImprint, Greensboro, NC

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  • ProImprint
  • Greensboro, NC

Job Description

ProImprint is looking for a proactive and customer-focused Customer Service Representative to join our team. As a key point of contact for multiple client accounts, you'll manage daily customer interactions, nurture strong relationships, and ensure a seamless order process from start to finish. If you thrive in a fast-paced environment and take pride in delivering top-notch service, we’d love to meet you!

What You’ll Do:

  • Act as the primary liaison for multiple customer accounts, responding to inquiries via phone and email.
  • Build and maintain lasting customer relationships by delivering responsive and personalized service.
  • Proactively reach out to inactive customers (6+ months) to re-engage and generate new business.
  • Prioritize and manage multiple requests and projects simultaneously with efficiency and accuracy.
  • Resolve customer issues related to pricing, shipping, and quality, offering timely solutions and ensuring follow-up.
  • Accurately document all customer communications, including changes and order updates.
  • Coordinate with internal departments to ensure orders are processed and shipped on schedule.
  • Utilize company systems and software to monitor and manage order progress.
  • Collaborate cross-functionally to exceed customer expectations at every touchpoint.
  • Go above and beyond to ensure customer satisfaction and loyalty.

What You Bring:

  • At least 2 years of customer service experience.
  • Proficiency with CRM systems and strong active listening skills.
  • Excellent written, verbal, and presentation communication skills.
  • High attention to detail with exceptional time management and multitasking abilities.
  • Comfortable handling customer communication professionally via phone and email.
  • Self-motivated and able to work independently while contributing to a team environment.
  • Thrives under pressure and consistently produces high-quality work in a fast-paced setting.
  • Positive attitude and a solution-oriented mindset.

Benefits Include:

  • Health, dental, and vision insurance
  • Company paid Life insurance
  • Disability insurance
  • Paid time off and paid training
  • Bonus opportunities

Shift: Day shift

Join ProImprint and become part of a team that’s passionate about delivering white glove customer service and building lasting client relationships.

Job Tags

Shift work, Day shift,

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