The Customer Support Representative is responsible for providing effective customer service for all customers by using knowledge of company products and services. The Customer Support Representative interacts with external and internal customers to provide information in response to product knowledge, questions, concerns, order handling, and complaints. Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face and voice” of Zest customers. By listening effectively to find the need of the customer, and communicating in a clear and friendly way, the Customer Support Representative is able to solve the questions and provide a positive customer experience. The Customer Support Representative knows how to diffuse a tense situation and do everything within reason to quickly and effectively help our customers and sales team.
Responsibilities
What you'll bring to be successful
Ideal Candidate
Our ideal Customer Support representative leverages technology systems to masters the following skills:
Physical Requirements:
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