Customer Service Specialist Job at TempExperts, Lincoln Park, NJ

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  • TempExperts
  • Lincoln Park, NJ

Job Description

Customer Service Specialist

Lincoln Park, NJ

Hybrid Position

Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Lincoln Park, NJ . This is a Hybrid opportunity.

The ideal candidate must be detail oriented and have high volume, multi phone line experience , preferably with a bank or similar industry.

Responsibilities

  • Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.
  • Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
  • Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
  • Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
  • Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
  • Responsible for achieving individual sales, referral and service quality goals.
  • Develop referrals from prospects calling to inquire on bank products and services.
  • Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay

Requirements:

  • High School Diploma or GED.
  • A minimum of 2 years' high volume call center experience, teller or branch banking experience.
  • Bilingual (Spanish/English) is preferred.
  • Excellent verbal and written communication skills.
  • Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
  • Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
  • Demonstrate a working knowledge of bank products, services and policies.
  • Detail oriented and organized.

TempExperts is an Equal Opportunity Employer.

Job Tags

Temporary work,

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