Department Manager of Legal Services Job at Gross Polowy LLC, Williamsville, NY

QVlXVW8yOUZBVE9MUVBBcURCRGJ6MHI3OUE9PQ==
  • Gross Polowy LLC
  • Williamsville, NY

Job Description

About the Company - Gross Polowy LLC is in search of a well-rounded, dynamic manager who wants to work at one of NY's Best & Brightest Companies, voted one of Buffalo's Best Places to Work and Healthiest Employers. We are a law firm seeking an experienced, ambitious, and highly motivated individual, responsible for overseeing the planning, directing, organizing, and supervising a legal department and staff. Able to discuss complex ideas in concise terms, both verbal/written. Excellent organizational, analytical, and time management skills are a must, as is being able to meet tight deadlines, staff development, and having excellent mentoring & coaching skills. This position is responsible for developing staff to achieve organizational objectives and build relationships.

About the Role - Foreclosure, court/law firm (motion practice, litigation, etc.), or default mortgage servicing experience is required.

Responsibilities

  • Manage department’s performance and productivity, regulate workflow and workload for employees
  • Review production reports, loan-level data, and proprietary/client systems to ensure files are moving in a timely manner; identify and define trends as necessary
  • Monitor loan-level workitems and productivity reports to assess error rates, define trends, and provide training/feedback as required
  • Field questions/problems from staff and other departments
  • Resolve issues and implement solutions, and ensure compliance with departmental goals
  • Update client status report(s) on a weekly basis as required
  • Attend client conference calls as scheduled
  • Respond to client questions, inquiries, and phone calls in a timely manner
  • Train staff for infrequent tasks and implement procedural changes based on internal, client, and court requirement changes
  • Conduct weekly/monthly staff meetings, 1:1 discussions
  • Administer progressive discipline process, as necessary
  • Oversee and drive the formulization of department procedures and manuals
  • Compile training plans for new hires to include weekly meetings and milestones regarding performance and learning expectations.
  • Additional duties as assigned and/or as business needs dictate

Qualifications - 3-5+ years’ experience as a department manager/supervisor. Foreclosure, bankruptcy, and/or mortgage title experience necessary.

Required Skills

  • Ability to lead and motivate departmental staff to reach departments and company goals
  • Solid computer skills (multi-platform) and keyboarding skills
  • Strong organizational skills and attention to detail
  • Superb time management skills
  • Strong comprehension and problem-solving skills
  • Excellent verbal, written communication and client interpersonal skills
  • Self-motivated and proactive individual
  • Ability to work in a team/peer environment to meet changing priorities and deadlines, as needed

Pay range and compensation package - $63,000 - $70,000/annually.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits). Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Job Tags

Similar Jobs

Blue Star Architectural Glass

CDL Driver / Boom Truck Operator Job at Blue Star Architectural Glass

 ...CDL A/B Driver & Moffett / Boom Truck Operator Location: Dallas TX 75227 As we continue to grow, were looking for an experienced CDL A/B Driver with Boom Truck Operation experience to join our Dallas Tx team. If youre reliable, safety-conscious, and take pride... 

Skills Alliance

DevOps Engineer Job at Skills Alliance

 ...innovator in the field of surgical robotics and advanced software solutions. They are developing next-generation robotic systems and intelligent tools...  ...plus). Understanding of hardware/software interactions and familiarity with real-time operating systems (RTOS).... 

SVM

Finance Manager Job at SVM

 ...Are you a strategic finance leader who thrives on turning numbers into insights that guide decision-making? Do you enjoy building financial...  ...& Experience ~ Bachelors degree in Finance or Accounting; MBA, CPA, OR CFA a plus. ~7-10 years of finance/FP&A experience... 

Denali Water Solutions LLC

Class A Lead Support Driver - Requisition # 3566 Job at Denali Water Solutions LLC

About Company: At Denali, we are not just the leading organic recycling company we are innovators in sustainability, dedicated to Replenishing the Earth by Repurposing Waste. Denali operates nationwide , driving environmental and agricultural progress at scale...

Forrest Solutions

Workplace Concierge Job at Forrest Solutions

 ...exceptional customer service. This role includes operating the company switchboard, routing calls efficiently, addressing inquiries, and providing administrative and conference services support. Reporting directly to the Client Relations Manager, you will help ensure a smooth,...