Job Description

We’re looking for a motivated and customer-focused Desktop Support Specialist to join a collaborative IT team dedicated to delivering high-quality technical solutions and exceptional end-user support. In this role, you’ll apply your hands-on expertise across both Windows and macOS environments to diagnose issues, deploy systems, and ensure users have the tools they need to succeed.

This position requires a blend of technical skill, professionalism, and communication — ideal for someone who enjoys face-to-face troubleshooting, problem-solving, and building strong relationships with business teams and vendors.

Responsibilities

• Endpoint Deployment & Support: Install, configure, and maintain Windows and macOS desktops and laptops in accordance with enterprise standards. Provide hardware and OS troubleshooting, patch management, and user assistance for system issues.
• Mobile Device Management: Support mobile application setup, device enrollment, and troubleshooting through MDM platforms; assist with configuration and connectivity.
• Networking: Help users establish and maintain network connectivity for supported devices. Collaborate with network engineers to configure and validate network access and performance.
• Software & Collaboration Tools: Install, configure, and troubleshoot business and collaboration applications including Microsoft 365, Teams, Zoom, BlueJeans, and cloud storage platforms.
• Equipment & Vendor Coordination: Partner with end users and vendors to onboard new digital or scientific equipment; assess infrastructure needs, document requirements, and coordinate with internal teams for successful implementation.
• Information Security & Compliance: Follow security and confidentiality standards; proactively identify risks, escalate issues, and advise users on best practices. Work closely with Information Security to investigate potential incidents.
• Project Support: Contribute to departmental and enterprise-wide initiatives such as new technology rollouts, departmental onboarding, and infrastructure upgrades — including equipment setup, software installation, and configuration tasks.

Requirements

• 3+ years of experience in a desktop or IT support role, providing both hardware and software assistance.
• Experience supporting both Mac and PC (approximately 50/50) environments; familiarity with Dell products preferred.
• Strong interpersonal and customer service skills with a focus on in-person communication and collaboration.
• Proactive, curious, and adaptable — able to manage multiple priorities with patience and professionalism.
• Strong troubleshooting skills and comfort working directly with business teams and technical peers.
• No degree required — practical, hands-on experience and initiative are highly valued.

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