Job Purpose
The Digital Payments Specialist plays a critical role in reducing the cost of payments, by supporting both the execution and evolution of payment-related programs. The fact that credit card swipe fees are the second largest operating expense for the company underscores the importance of this role in identifying and implementing cost-saving opportunities.
This position blends analytical precision with creative problem-solving, supporting both short-term initiatives and long-term strategic efforts. Responsibilities span from managing daily operations and vendor relationships (e.g., Visa, Mastercard, InComm) to conducting industry and competitive research, vetting potential partnerships, and optimizing existing programs. The role is both internal-facing, collaborating across departments to align priorities and share insights, and external-facing, representing the organization in vendor and partner engagements.
No two days are alike in this role. The Digital Payments Specialist must be comfortable navigating repetitive operational tasks that vary day to day, while also contributing to innovative, high-impact projects and learning new tools as they are developed. The role is designed to help develop the candidate’s ability to manage Payments as a Product. Opportunities to build foundational knowledge of payment systems will be provided through internal learning such as a robust Payments 101 video course, to help build the capability in making informed decisions and driving meaningful changes across the organization.
OBJECTIVES
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this role successfully, the individual must demonstrate strong organizational and time management skills, with high attention to detail and accuracy in data handling. The ability to manage multiple tasks, prioritize effectively, and adapt to both repetitive and varied work is essential. Proficiency in using dashboards and reporting tools (e.g., Excel, Power BI) to identify trends and communicate actionable insights is required.
The ideal candidate will possess a foundational understanding of payment systems or demonstrate the ability to quickly learn key concepts through internal training. Strong analytical thinking is needed to support data-driven recommendations, while creative problem-solving will be valuable in evaluating new partnership opportunities and optimizing existing programs. Comfort working independently and collaboratively across departments, as well as engaging with external partners is critical to success in this role.
EDUCATION AND EXPERIENCE
Education : Bachelor’s degree in business, Finance, Economics, Data Analytics, or a related field preferred. Equivalent experience in a relevant operational or analytical role will also be considered.
Experience : 2-4 years of experience in payments, financial services, operations, product development, or a related field.
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