Director, Donor Engagement Job at Merraine Group, Inc., Bethesda, MD

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  • Merraine Group, Inc.
  • Bethesda, MD

Job Description

This role presents an exciting opportunity for a strategic and relationship-driven professional to shape the donor experience from first gift to long-term commitment. As Director of Donor Engagement, you will lead innovative, multi-channel strategies that deepen connections, enhance stewardship, and drive philanthropic support. With a focus on segmentation, storytelling, and community impact, you’ll help build a culture of generosity that advances meaningful change.

Key Responsibilities

Community Engagement & Giving

  • Lead a comprehensive donor engagement strategy spanning acquisition, solicitation, and retention.
  • Develop data-driven segmentation and personalized donor journeys that boost participation, average gift size, and donor retention.
  • Design multi-channel direct marketing campaigns in collaboration with communications and community giving teams.
  • Track performance using clear KPIs across acquisition, conversion, and upgrade pipelines.
  • Cultivate and steward a personal portfolio of donors and prospects.

Donor Stewardship & Retention

  • Create and implement lifecycle communications that reinforce donor impact and inspire ongoing support.
  • Develop stewardship plans tailored to various donor segments, including recurring, mid-level, major, and legacy contributors.
  • Produce impact reports, donor spotlights, and recognition campaigns that reflect organizational values and mission.
  • Design donor appreciation experiences and events that foster stronger emotional and mission-driven connections.

Team Leadership & Collaboration

  • Supervise and mentor a team focused on community giving and stewardship.
  • Build strong internal relationships to promote a donor-centric culture.
  • Collaborate with cross-functional departments, including operations, finance, and database management, to ensure data integrity and acknowledgment accuracy.
  • Partner with volunteer leadership and fundraising committees to meet acquisition and stewardship goals.

Data & Performance Management

  • Leverage donor insights and analytics to guide engagement strategies.
  • Establish and evaluate campaign metrics to improve outcomes and inform future initiatives.
  • Maintain up-to-date and accurate donor records in the CRM system with attention to confidentiality and data security.

Qualifications & Experience

  • 6–8+ years of progressive experience in fundraising, donor engagement, or stewardship roles.
  • Proven success in developing and managing annual giving campaigns, donor relations, and direct marketing.
  • Prior team management and leadership development experience.
  • Proficiency in CRM platforms and data analysis tools; Microsoft Office Suite familiarity required.
  • Experience working with volunteer committees or member organizations preferred.
  • Familiarity with Jewish communal life, values, and practices is advantageous.

Key Competencies & Attributes

  • Strategic thinker with strong project management and execution skills.
  • Excellent communicator with an ability to craft compelling narratives and inspire generosity.
  • Collaborative leader who fosters teamwork and cross-functional alignment.
  • Analytical mindset with comfort using data to inform decisions.
  • Demonstrated commitment to donor-centered service and continuous improvement.

Work Environment & Benefits

  • Hybrid work model with flexible scheduling.
  • Generous paid time off, including vacation, sick leave, and parental leave.
  • Comprehensive health and retirement benefits.
  • Relocation and commuter assistance available for eligible candidates.
  • Opportunities for ongoing professional growth and access to national networks for nonprofit professionals.

Job Tags

Relocation package, Flexible hours,

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