Summary:
The Director of Account Management is a key leadership role responsible for overseeing the account management team within the Employee Benefits department. This role ensures the delivery of exceptional service to our clients, drives client retention, and fosters a culture of collaboration and continuous improvement within the team. The Director will lead a team of at least 10 account management professionals, providing guidance, mentorship, and strategic direction.
Essential Duties and Responsibilities:
Team Leadership and Management:
Client Relationship Management:
Service Delivery and Operations:
Qualifications:
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