Job Description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and manage it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, grow and learn and be a team player.

EōS Fitness is in search of an innovative and experienced professional Director to support our Risk and Assets Protection team. We're looking for someone with customer service skills, a passion for assisting team members and members, resolving complex issues and thrives in a face-paced environment. This role will be responsible for supporting loss prevention, risk mitigation, safety, and compliance administration.

Department: Risk and Asset Protection

Responsibilities:

• Lead and support a remote Field Leadership team, helping everyone stay connected, engaged, and accountable.
• Trained in Wicklander-Zulawski to lead consistent and thorough employee investigations, ensuring compliance.
• Oversee full-cycle investigations both on site and remote while partnering with cross departments to drive resolution and continuous improvement.
• Help identify the risks throughout the organization's best practices supporting the development and implementation of key safety & loss control initiatives designed to reduce the Company's overall severity and frequency to loss.
• Lead ongoing loss prevention awareness across all departments, fostering a culture of safety and accountability through programs and leadership engagement.
• Deal directly with federal, state, and local regulatory bodies as it relates to Risk and Asset Protection, safety, and risk management issues.
• Maintain ongoing Risk and Asset Protection awareness programs in the field and act as a liaison between multiple management levels.
• Contribute to long term strategic planning for risk management, ensuring alignment with evolving safety standards and operational goals.
• Monitor financial performance and loss trends using data for decision-making and policy development.

Qualifications:

• 1+ years of experience as a director in loss prevention or a comparable leadership role.
• 3+ years of previous experience managing remote teams.
• Expert in MS office, particularly in excel and project management including PM software
• Provide leadership and be a change-agent in the structure and responsibilities of safety and risk mitigation so that it provides appropriate services to individual team members and the overall company.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Previous experience delivering excellent customer service.
• Hands-on professional who can successfully multitask and has strong attention to detail in a fast-paced environment.
• Systematic and thorough approach to problem solving; good time management, organizational, and record keeping skills.
• Ability to maintain confidentiality of information and records.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass background check.
• Ability to work in an office setting; communicate with employees, members, and vendors in-person, by phone and/or video call.
• Ability to consistently operate technology including preparing documents, entering data into computer system, reading reports from a computer database or email system.
• Ability to work 8+ hours in a seated/standing deskwork environment.

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
• Employee referral program.
• 401(k) + Company matching!

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