Job Description

Role Dynamics 365 CRM Business Analyst

Location Jefferson City, Missouri (Onsite)

Skills:

• Enhance customer relationships by analyzing data, optimizing CRM system, improving business processes
• Bridge gap between technical and business users
• Ensure solution aligns with business requirements
• Work with business users to understand requirements

Responsibilities:

• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
• Communicate with the users to determine problems or design requirements
• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
• Troubleshoot problems and provide solutions
• Conduct ongoing research on latest Microsoft Dynamics CRM technologies
• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
• Assist in enforcement of project deadlines, schedules, and methodologies
• Work closely with Quality Assurance team to review testing results or issues

Qualifications:

• Previous Microsoft Dynamics CRM experience
• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
• Strong communication skills with the ability to communicate with both the business community and the technical community
• Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
• Ability to work with external (vendor) customers
• Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
• Team oriented and possess a continuous improvement mindset

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