Job Description

Employee Experience & Certified Learning Manager

Location: Weston, FL | Employment Type: Full-Time

At DHL eCommerce , our people are the heart of our success. Every idea, every effort, every voice matters, and together, we make DHL the world’s #1 logistics company.

We’re proud to be Certified as a Great Place to Work and recognized as a Top Employer . Our culture thrives on collaboration, innovation, and a shared commitment to creating an environment where everyone feels valued and empowered. When you join us, you’re not just building a career: you’re joining a team that champions growth, belonging, and well-being.

About the Role

As Employee Experience & Certified Learning Manager , you’ll lead strategies that elevate the employee experience and foster a culture of continuous feedback and learning. This role is all about creating meaningful connections—through engagement programs, data-driven insights, and learning initiatives that strengthen our “Great Place to Work for All” culture.

You’ll partner with HR, leaders, and cross-functional teams to design programs that drive engagement, belonging, and development across our diverse workforce.

What You’ll Do:

• Design and deliver employee experience strategies, including communications and digital content for our internal communication platform SmartConnect , presentations, and toolkits that reinforce DHL eCommerce’s culture.
• Lead the Employee Opinion Survey (EOS) process—manage setup, reporting, workshops, and campaigns to drive participation and actionable insights.
• Administer the Great Place to Work (GPTW) survey and certification process, ensuring smooth execution and meaningful follow-up.
• Analyze employee feedback and engagement data to identify trends and create action plans that strengthen workplace climate.
• Manage the Certified Learning Program , including planning and delivering virtual and in-person training, overseeing Supervisory Academy cohorts, and ensuring high-quality learning experiences.
• Coordinate enrollment, tracking, and progression for Certified Program participants across multiple curricula; maintain accurate records and prepare reports on participation and certification outcomes.
• Oversee budgeting, forecasting, and reporting for the Certified Program.
• Manage facilitator scheduling, travel, and logistics for training delivery and Supervisory Academy launches.
• Remotely oversee daily operations of the Atlanta Learning Center , including training materials, catering, and facility coordination.
• Partner with Talent Management & Development and Employee Engagement teams to strengthen culture through targeted trainings and engagement campaigns (e.g., belonging, well-being, recognition).

What You Bring:

• Bachelor’s degree in HR, Business, Psychology, or related field.
• 5–7 years of experience in HR, Employee Engagement, or Organizational Development.
• 2–3 years of leadership experience.
• Strong communication, facilitation, and relationship-building skills.
• Analytical mindset with experience interpreting survey data and driving actionable insights.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Word.
• Digital content design skills and ability to create engaging communications.
• Proven project and program management experience with attention to detail.
• Ability to work independently in a fast-paced environment with a proactive, solutions-oriented approach.
• Passion for creating a positive, inclusive, and engaging employee experience.

Why DHL eCommerce?

• Competitive compensation and benefits.
• A culture built on respect, collaboration, and growth.
• Opportunities to make a real impact on engagement and learning.
• Work with a team that values innovation and continuous improvement.

Join us and help shape the future of employee experience at DHL eCommerce.

📩 Apply now and be part of something bigger!

Equal Opportunity Employer - Veterans/Disabilities

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