Job Description

MUST HAVE 7-10 YEARS OF SUPERMARKET REFRIGERATION EXPERIENCE

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Technician Support: Provide technical support for assigned technicians and their territories
• Train newly hired technicians in the field
• Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
• Mentor assigned technicians; provide continuing education and training
• Team Management & Performance: Maintain communication with the team, providing feedback, guidance, training, and encouragement to impact results
• Work closely with the dispatch team to drive efficiency and productivity
• Perform random periodic checks of assigned technicians
• Manage technicians' performance reviews, timecards, PTO and on-call
• Customer Service: Resolve all customer callbacks for assigned areas
• Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Strong customer service skills, proper phone etiquette, and customer-centric
• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee is frequently required to sit, stand, walk, hear, see, and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride-along with a field technician as part of their employment.

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