Job Description

Position Description:

To provide field-based technical support for the service and maintenance needs of the SMS product line. This will include support for reactive service calls, planned maintenance activities, field based system upgrades and/or enhancements, and assistance with local sales and marketing activities in the assigned territory. A major goal of this position is to ensure that customer satisfactions levels are maintained at the highest level possible. This position reports to the Area Service Manager for the territory, and will have frequent interactions with the Dealer network, direct service personnel and customers will be required.

Responsibilities

• Perform preventative maintenance, service, and repair on SMS imaging products based on training and experience
• Perform installations of products, lead or coordinate installation activities with required service personnel
• Diagnose and resolve networking problems, close calls, return inventory, provide FCO and PM documentation in a timely manner
• Maintain excellent customer relationships through effective service, timely installations, and maintenance
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to satisfaction
• Promote the company and its products through professional service and customer engagement
• Submit administrative paperwork (travel/mileage expenses, overtime schedules, forms, etc.) on time
• Perform other duties, with limited assistance, as assigned by the Area Service Manager

Qualifications

• Associate degree in Electronics Technology or related discipline required
• Minimum 5 years’ experience as an x-ray and/or imaging field service technician or engineer
• Ability to read and interpret electrical diagrams and schematics
• Ability to read and understand mechanical assembly instructions
• Strong computer skills including Word, Excel, and position-related applications
• Proficiency with PC/laptop operations

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